Modanisa Reviews

Name: Modanisa
Rating: 1.60

1.6 Rating 313 Reviews

13 %

of reviewers recommend Modanisa

Company Reviews

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Metrics

1.6

Based on 313 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Modanisa 1 star review on 8th August 2024

Anonymous

Modanisa 1 star review on 15th January 2024

Wafaa

Aisha

Anonymous

Anonymous // 01/01/2019

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“Return label such poor quality the post office cannot read the label for me to ship back the material very poor quality the size was about 4times smaller than ordered amd I cannot even ship this back !!?”

Helpful Report

Posted 4 months ago

“A very, very bad company and the return fees are very high, even though they do not mention these expenses in the return request”

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Posted 7 months ago

“Disgusting customer service. Horrible company. Avoid it. Placed an order never received it. No one care or handle the case. My”

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Posted 11 months ago

“Stay away from them for your own good. They do not pay. I deposited a whole lot of figures with them and when it was time to withdraw profits I could not. After a week I could no longer login. They shut me out and were not available to help me. I was not ready to let go of that account because I had over $700,000 in there and there is no way I was letting it go. I got help finally from CP-INVESTIGATION, COM after filing a complaint. I finally got back my funds with and profit due my account too. I thank my stars I filed that complaint.”

Helpful Report

Posted 1 year ago

“Unverschämte Versandkosten Dieses Unternehmen wirbt ganz groß sowohl auf der Internetseite als auch in der App mit kostenlosem Versand. Ich habe zwei Bestellungen aufgegeben. Eine Bestellung ist nie geliefert worden. Bei der anderen Bestellung wollte ich ein Artikel zurücksenden und sollte dafür 35€ zahlen. Ich habe mich an den Kundenservice gewendet per Mail. Ich erhielt nur automatisierte Anworten, dass mein Anliegen eingegangen sei und geklärt werden würde. Nach mehrfachen Anfragen hatte ich immer noch keine Antwort und musste Klarna einschalten. Erst nach dem Klarna dazu kam, erhielt ich erstmals keine automatisierte Antwort. Die Bestellung, die nie eingegangen ist, wurde storniert. Zu meiner Anfrage bzgl der hohen Versandkosten gab es keine Antwort. Die Anfragen gingen weiter. Irgendwann erhielt ich eine Email in der es hieß, dass der Rückversand zwischen 10-35€ liegt und vom Artikel abhängen würde. Da mir das alles zu lästig wurde und sich mehr als 2 Monate !! gezogen hat, habe ich mir ein Retourenschein erstellt. Entgegen der Aussage, dass der Rückversand zwischen 10-35€ liegt, wurden mir 39,99€ berechnet. Eine erneute Anfrage bzgl. der Abweichung, ergab ein Coupon in Höhe von 5€, allerdings verbunden mit Bedingungen. Einfach lächerlich! Ich habe 10 EMails geschrieben, mit dem WhatsApp Kundenservice geschrieben und sogar mit einer Dame telefoniert. Vor wenigen Tagen erhalte ich dreist eine Email, dass ich telefonisch nicht zu erreichen gewesen sei und auf Emails nie geantwortet hätte. Man wollte letztlich mir das ganze in die Schuhe schieben. Einfach nur lächerlich und inkompetent. Wahrscheinlich wollten die von mir irgendwie den Verlust für die andere Bestellung rausholen, die ja nie zugestellt wurde. Ich sage euch Leute, lasst die Finger davon. Vermutlich Ich werden die Versandkosten mit steigender Inflation in der Türkei sogar höher. Aktualisiert eure AGBs und schreibt auf der Homepage "kostenloser Versand aber dafür sehr teurer Rückversand". Ich stelle gerne jedem alle Emails und Nachweise zur Verfügung!”

Helpful Report

Posted 1 year ago

“Poor quality, poor costumer service, did not get my return, did not pay me back.”

Helpful Report

Posted 1 year ago

“Worst experience i ever had purchasing online. The quality of the material is sooo poor and the size also very inappropriate. Once we buy we have to pay 4 times the order to return it. And to receive the product we need to pay additional shipping charges also. Very unfair. Please do not buy from them. Do not get trapped.”

Helpful Report

Posted 1 year ago

“I wouldn't even want to give this one star because the company is not worth it. The clothes are really poorly made and the material is miserable. I would have liked to return the products, but it would have cost more than the products themselves. I regret not reading these reviews before ordering. You can be sure that I will never order from Modanisa again and I will warn every friend of mine about this company.”

Helpful Report

Posted 1 year ago

“they only got three of the 5 items I ordered and when I talked to them about it they blamed it on me and never reached out again these are my Eid clothes as well 35 £ worth of clothes”

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Posted 1 year ago

“The return process is so hard I need to pay for the cargo company which is really expensive You can't tell y customers that you can do a return if you're not covering it I can't reach the cargo company to return my items . The sizes are not true to size that's why we have to return”

Helpful Report

Posted 1 year ago

“Never had issues ordering from Modanisa until my recent order where the company did NOT ship two of the items I paid for. I reached out and told them I didn’t receive two of the suits and they said that in their system it shows it was sent and delivered and asked me to send a photo. A photo of what? The items I did NOT receive. They STOLE my money and did not send me the items I paid for. So disappointed in this so called Islamic company that STEALS from customers money and doesn’t send them items they paid for. SHAME ON YOU!!!!”

Helpful Report

Posted 1 year ago

“I made an order and it never arrived, I sent them the proofs and they just told me excuses saying they sent me a mail because they got a wrong address but is not true, then they said that they going to talk to the delivery company but they didn't and nothing change... it's happened a month ago and I didn't receive my refund, every time I tried to communicate with them they said they can't do anything because the don't have the package yet”

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Posted 1 year ago

“Where my package at mfs?”

Helpful Report

Posted 1 year ago

“Their return policy sucks. I was told tht $12 will b deducted in case of return. Instead $22-$23 was deducted. None of the products were as shown in the pictures. will never order frm them again.”

Helpful Report

Posted 1 year ago

“DONT BUY ANYTHING FROM THIS PLACE. I bought my mother 3 dresses from here and through PAYPAL!!! They did not give me a free return label as indicated on the website and the return policy- even after requesting. After getting in contact with PayPal they said that their protection policy does not allow them to get involved in returns and shipping. The return procedure is very pricy and UPS told me to get it shipped back I have to pay 230 dollars CAD lol for something that weighs less than 1 LBS!!!!!! RIDICULOUS!!!”

Helpful Report

Posted 1 year ago

“My order arrived very quickly. I am very happy with the quality of the items.”

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Posted 1 year ago

“Their products are the worst quality and the way their clothes are cut are by the worst.They need good tailors that know the rules of cutting and sewing of the clothes.Modanisa's clothes have strings coming out of their clothes and hanging from every where.It is such a shame to wear their clothes.Looks like they have amateurish people to tailor their clothes.When they day that their items are 100%cotton,please do not believe that.The truth is they are made of synthetic fibers.”

Helpful Report

Posted 2 years ago

“Stop selling puma. Global sportswear manufacturer Puma is involved in violations of international law and human rights. Puma is the main sponsor of the Israel Football Association (IFA), which includes teams in Israel’s illegal settlements on occupied Palestinian land.”

Helpful Report

Posted 2 years ago

“This is the worst experience I had in online purchase. I cancel one order few minutes after I placed because I noticed that one pins that was 0.88 euro they charged for more then 150 euro and they take from my card 254.98 and 852.02 aed and they refund me only 794.64 aed, so they stole me 312 aed (87 euro). I send them the statement but no response from them. Be aware of this scams”

Helpful Report

Posted 2 years ago

“Poor customer service”

Helpful Report

Posted 2 years ago

Modanisa is rated 1.6 based on 313 reviews