Modanisa Reviews

Name: Modanisa
Rating: 1.60

1.6 Rating 312 Reviews

13 %

of reviewers recommend Modanisa

Company Reviews

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Metrics

1.6

Based on 312 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Modanisa 1 star review on 15th January 2024

Wafaa

Aisha

Anonymous

Anonymous // 01/01/2019

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“Modanisa is OVER RATED. WORST MATERIAL EVER I AM SO DISAPPOINTED. DO NOT BUY FROM THERE! DO NOT WASTE YOUR MONEY”

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Posted 2 years ago

“If you are willing to pay the price you will get gems for your closet. I am happy with items I received.”

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Posted 2 years ago

“Modanisa doubled my order and cut the price from my visa without my permission ..when I talked to the customer service they said you ordered same clothes twice in at the same time 🥴”

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Posted 2 years ago

“Don't buy this big con of a compan. What a shame....... they are loosing customers because of their dubious method of trading”

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Posted 2 years ago

“I have ordered 3 sets of nightwear, upon receiving the order, I was surprised that I have received one piece for each set. When I contacted the customer services team to complain, the answer was that the nightwear only consisted of one piece, bearing in mind that this information was not mentioned on the order, & how can I know what I'm ordering?? the shirt or the pant??? It was my first time to order & will be the last time I don't recommend at all..”

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Posted 2 years ago

“UPDATE Still waiting for Modanisa to contact me. I guess they are also good at making false statements. I love modanisa app and their clothes, really affordable for all budgets. I have ordered before and was really pleased. Unfortunately they have hidden charges so be careful. I ordered 26 items for the girls in my house and was charged an extra £11 for delivery when the delivery was free. When inquired they said I had to place an order of 12 items or below. They don't clearly display this information you have to read the small print. So basically the less you buy the better you are. That's a new way to do a business. So I would not be buying from modanisa again and would not recommend to my family and friends. There are other platforms that offer the same range of clothes. Thanks”

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Posted 2 years ago

“Very low grade quality. What your add shows, Unfortunately is not the same we received and not only 1time several timesyour products are not good long lasting type. Very bad quality.”

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Posted 3 years ago

“The worst online store I’ve been seen in the past couple of years horrible experience very very late deliveries when we speak about the clothes is like a whole another level of disappointment! it’s like expectation vs reality shopping. Very bad quality horrible materials if you washed three times it’s already for a trash sizing is not realistic and to short us well even if you order a bigger size to fit won’t fit you accept if you are not 150cm and when you try to return something you need to cover international shipping you self in order to return back to them so you can eventually get your money back but that will not gonna happen either because they’re going to say that they haven’t receive the return package”

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Posted 3 years ago

“Bunch of pranksters Modanisa are liars. They told us that we will get 75$ voucher i 1 april. But we have never get any. We call their customer service and start an isue. Later that week we get an emeil saying that the case is resolved but not telling how it was resolved. Will never buy from them again. They are far from being serious businessmen. My experience is that they are a bunch of pranksters”

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Posted 3 years ago

“Awful quality Uninformed bill at the door Rude customer service”

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Posted 3 years ago

“I received my parcel 1 week late from the schedule. At first I was worried because in Modanisa system, it said parcel delivered even though it was not. So I directly contact the courier service that should send my parcel. And they updated me about my parcel. Alhamdulillah I received my parcel safely. For the clothes design, I like it so much.. I have no knowledge about the material, material was ok. I just drop my 2nd purchased.”

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Posted 3 years ago

“Bad company did not rec3ive my packacke. They say they are delivered and they say they will pay back the money. They are liar because I waited since januari still for my money back and they are ignorera my questions at customer service. Dont buy here and waste money. Unproffesionel.”

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Posted 3 years ago

“Horrible service. It happened to me twice items are missing in parcel. Once i accepted with missing order as they asked to not accept the package if its damaged. Second time i received damaged package which i return to the delivery person. After that where my package goes no one know r acknowledge because the delivery guy update the status that it delivered. Company does reply to your problem they owe me 130£.”

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Posted 3 years ago

“I am beyond disappointed in how Modanisa tells you one thing through a campaign and lies about it after. They recently had a campaign if you spell 75 dollars you’ll get 75 dollars cash back to use on your April purchase.. spoke with customer service and they told me 75 cash back IF you spend another 200. No where did it say that. This was not written on the campaign rules and this is extremely unprofessional. I will no longer be doing business with this company and I wanted to chair with others to be careful with this company.”

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Posted 3 years ago

“I did receive my package after just a couple of weeks (I live in the USA), however the quality of the clothes is not as I thought they would/should be. They are see-through, light materials. As someone who wears the hijab this made me very disappointed. They look nice, yes, but I don't agree with their prices. You could probably buy similar things for cheaper price. If you must, you can buy from them, but I wouldn't recommend right away.”

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Posted 3 years ago

“First time use app- order only once - app process twice - when notice- request on email and WhatsApp to cancel one order but Modanisa customer Serivce cancel both orders and won’t refund until 14 days- very bad communication and customer service”

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Posted 3 years ago

“I order two dress one big one small the color came wrong. Not matching the pic at all..”

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Posted 3 years ago

“i ordered 2 maxi dresses from them for £17.20 and they arrived but the quality was disgusting and the sizes weren’t good so i requested a return however they said that my refund would be £9.70. And that the return shipping fund is £9.90 therefore i would have to return them and not receive anything for a refund??? I tried contacting them many times to explain how the order was £17.20 (inc. £6.42 for shipping) however i’m not getting any refund due to return shipment fee EVEN THOUGH when i ordered it stated that the return fee is completely free!!! I would not recommend buying from them at all. Even the customer service english was so bad with so many spelling mistakes got to the point i had to correct her/his english. worst company to ever exist”

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Posted 3 years ago

“Don’t buy anything from these people. They purposely leave the apartment number off the package so FedEx will mis-deliver the package and they will receive an insurance claim from FedEx. Now they have not refunded my money for the package that I didn’t receive.”

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Posted 3 years ago

“The worst shopping experience ever I have ever in my life, you should stop cheating people with fake pictures and the quality is the worst ever”

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Posted 3 years ago

Modanisa is rated 1.6 based on 312 reviews