“I was surprised when I received my order a week after ordering it. The dress sizes was accurate to the grid provided. Quality of dresses varies depending on the dress but over all not bad for the price. Happy with the purchase and will definitely shop again.”
“I ordered my pajamas on the modanisa website. on the site it was written that the pajamas are 100% cotton. but I received poor quality pajamas. They are not going to give back my money. they say they made no mistake. They are scammers!”
“My feedback is less than star, Poor quality, the refund policy is very bad as you have to ship all the order back to turkey at the customer own cost, rude customer service.
My advise and recommendations is to use another websites to purchase from.”
“My feedback is less than star, Poor quality, the refund policy is very bad as you have to ship all the order back to turkey at the customer own cost, rude customer service.
My advise and recommendations is to use another websites to purchase from.”
“It was worse than one star.
They sent faulty items, a ripped dress and a scarf with a huge massive pin stuck on it. Then they asked me to send pics and order numbers. When they received all those , they said it’s not faulty”
“I always had good experience ordering with Modanisa. I always get discounts.
I once ordered something twice by mistake and contacted customer service through watsapp and their response was good. I got it cancelled before they shipped the product. That saved my time and stress of returning. I did return once and that was smooth as well.”
“Please don't order from this website they stole 500 from my credit card.
on the black Friday I order 11 items which cost me $146 only, on the same day I received 3 different order numbers for one order. I contacted them by watsupp and email to let them know that I had received 3 different order numbers for the same order but nobody answered. later on I was surprised that they had charged me for the same order in the same day $188.47+ $220.81 + another $220.81 .
again I contacted them by whatsup and email and I sent them a screenshot of the order numbers and also a screenshot of the credit card modanisa charges.
I haven't heard from them yet.
please don't use this website.”
“La qualité des vêtements est pas bonne (le tissu est cheap) plutôt dans les photos dans leurs site s'apparaissent de bonne qualité.
Je vais jamais commander!”
“I have contacted modanisa customer service since I knew that my package had been received, but actually, I did not receive it and contacted the shipping company(FedEx) as well, and so far I have not received a convincing response. Where is my package? What after the driver said that it was placed in front of the house inhabited by many residents? I was at home at the time mentioned that he delivered the package and despite that the bell did not ring!! It is unreasonable to deliver a package and leave it anywhere and in the end he writes delivered without my sign!!! Is this reasonable??
I wrote my full address and they sent the order with a shipping company(FedEx) whose reviews is too bad and I am not the only one to complain about this shipping company.
Finally, my right was lost, I paid money and did not receive what I ordered.”
“Very disappointed with the feedback absolutely ridiculous,
I tryed up put an order in with a 15% off coupon on the app and it wasn't even letting me secure my order kept saying error accured, i get in contact with modanisa waited 2 days on a reply and all i get back is the error has not happened on our side get in contact with your bank, what has my bank got to do with this when the app wouldnt let me secure my order before i could put my card details in ridiculous very annoyed with modanisa why are you given out coupons when there don't work poor customer service”
“I ordered from this company on May 11,2021. There was three boxes sent to my house and three charges were made to two separate accounts. I kept one box and returned the other two directly to the FedEx driver. Since May 11 to now November 4,2021 I have contacted Modanisa SEVEN times for a proper refund. They refunded the INCORRECT ORDER and charged me for TWO ORDERS. I advised them to reverse the refund and charge it correctly to my account and provide the proper refund for the boxes that were returned and to charge me for what I had. Out of THREE boxes I only kept ONE. I am still being charged for TWO. I provided PROOF of a return label. Their associates had the audacity to ask me if I had the boxes in my house! I have returned them, provided you PROOF OF RETURN! I am showing you my order numbers. NEVER EVER DOING ANY BUSINESS WITH THEM. They act like they care but they truly don’t. It is not the consumers issue if there is an error with your shipping partners. That is your responsibility as a company to handle it. It should be handled without any expense to the consumer. What a waste of my time trying to buy modest clothing with an IMMODEST company”
“Zurückgeschickt, Rücksendung wurde bestätigt, jedoch muss ich bezahlen/ ABZOCKE!
Seit 3 Monaten bestätigt mir jedes mal ein anderer Modanisa Mitarbeiter, dass meine Rücksendung erhalten wurde und abgeschlossen sei. Jedoch kriegt Klarna diese Informationen nicht und ich muss jetzt meine zurückgeschickte Ware an Modanisa inkl. Mahngebühr bezahlen.
Und dafür diese Stunden an Arbeit in den letzten 3 Monaten. Nie wieder Modanisa!!!!!
21.07.2021: 81283970”
“I am very glad with my first experience with modanisa. The sizes were fitting well, the delivery was acceptable in 6 days ( to UAE), and the quality is amazing. I will definitely order a second time.”
“Recent I order my clothes and it was very quick less than 5 days I got it. I'm so pleased with quality of the dress that I got and also the size fits very well. I definitely recommend for anyone who needs Muslims women clothing you will be happy but make sure you know your size is very important.”
“Do not order online as they never send agreed size mentioned on the websites. This is cheating & should be reported. Then no one will help you to refund your dress. 20 UK size will be equals to 12 UK size. Also dress looked used as the size tag was removed and it was not even packed properly. Raised complaint many times, coordinated on email too but no refund processed for my case Issue [11897493]/ Order number 79618852
.DO NOT WASTE YOUR MONEY ON MODANISA.”
“a big scam company and I'm going to issue a complaint against them to European Consumer Center-Belgium. So basically, I ordered two dresses and one pajama, the sizes were too large, thus we returned them. They sent a refund for one dress and the pajama, but less than the true value, and didn't calculate the other dress. The issue was pending for more than two months and whenever we call them, they make promises that it's going to be solved soon and that they have prioritized my open complaint. After five calls of follow-ups, one of their customer service advisors said that the difference of the two articles they calculated is the refund fee, and the money for the other dress will be refunded after they investigate it internally, so for two months they were doing nothing and now we have to wait for their internal investigation, which for me looks like a way to keep delaying until the whole issue becomes in the past.
I totally don't recommend dealing with them”
