"A terrible experience. I strongly urge people not to place their hard earned money in the hands of this company. If something goes wrong they don’t even have a contact telephone number which for a wellness device at this price is completely unacceptable.
The headset I received didn’t charge properly (I sent videos and they acknowledged the issue) They wanted me to wait in all day to collect it after initially being told in an email it would be a two hour slot. I made do with it and requested a partial refund which they refused so I returned it for a full refund. What kind of company wouldn’t rather keep a customer happy and still make a profit but would rather upset someone and end up getting the device back and having to refund in full? Aside from the questionable customer service the headset DID NOT WORK FOR ME AT ALL in the time I had it. I exercise regularly, am vegan and eat well and only had a few pounds extra to lose due to middle age but it made NO DIFFERENCE WHATSOEVER after using it for nearly 3 months. This review is revised as I was refunded by the company. Probably after they saw the previous bad review. Get a phone number for your customers."
Hi Sally, we’re sorry that you feel our Customer Service has not met your expectations but we endeavour to make every effort to ensure our customers are happy. We are contactable via email and Facebook message, and respond promptly to all messages, 7 days a week.
After the initial charging issue was resolved, your headset was confirmed as working and you were able to run your sessions. We were happy to swap your headset to a different one but unfortunately none of the methods we offered were suitable for you.
Due to the complexities of weight loss, it’s difficult to say why some people notice results quicker than others (hormones, genetics, weight loss history, medications etc can all impact our best efforts) but we’re glad you were able to benefit from the 90 day return period. We refunded you within 1 business day of receiving your headset back, and wish you all the best with any future weight loss efforts.