"I had a lot of trouble with modius and the team was always very helpful. Lately I see that they will replace a modius if it is defective but they will not give you full warranty on the replacement. That is total bullcrap. My modius will only go up to 7 without giving me error messages. Once I put it to 8 it starts to tell me to check the pads. Apparently I am dealing with a defective modius. Their original warranty isn't so great either. Once you're past 6 months, they'll fix it but you pay. I'm considering a class-action lawsuit against them because if this isn't an adhesion contract, nothing is. I'm not paying for them to fix something that broke less than a year after getting it, and I sure am not accepting a replacement where I don't get a full warranty on the replacement. Rubbish!"
Hi, we're really sorry to hear you're not happy with the Modius warranty. All headset purchases include a 1-year warranty, and as outlined in the Terms & Conditions on our website, if we replace a headset during this time the warranty period does not get extended. We're unsure what you mean when you say 'past 6 months, they'll fix it but you pay', as we are more than happy to arrange collection for warranty repairs anytime within the 1 year warranty period from date of purchase, and there is no charge for repairs covered under warranty.