Did not loose any wait! Support was a real struggle, lots of headaches. Spend that much money, when I wanted to return the item, it was not acceptable to them, all they did keep encouraging you to keep, trying until you reached the deadline for a refund. Please whatever you do, don’t waste your money in this item.
Hi Maria, I'm sorry that you were unhappy with your Modius experience. However I feel your review is unfair as we do our best to provide a very high level of support to our customers. Upon reviewing your correspondence with us, each of your messages had been responded to within a matter of hours.
The headset does need to be used consistently over a period of time in order to see results.
You mention that we encourage customers to keep trying until after the return deadline has passed. This is incorrect, and in your case, your first mention of wishing to return your headset was one month after your 90-day return period had expired. At that time, we had encouraged you to try using the headset consistently and to start again at a lower level in order to mitigate the chance of headaches that you'd mentioned. Please reach out to us again if you would like any assistance with getting back to using your headset.
Modius is rated 4.17 based on 160 reviews

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Alice, Customer Support

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