I bought 2 dresses from them that were see through, so I went through the exchange process, and used their label. Many weeks later I still did not receive my exchanged items. I contacted them and they claimed that they had no record of it and asked me to screen shot the return info to them, of which I did. They responded with an email to me of the items I returned for the exchange and the new items I had picked out. I am in the hole approximately $77 and it has been 3 months and no further response from them and my new items never came. BEWARE of this company!