“Never order from Modlily. You will get such a run around on returns and never speak to an actual person. I have been on computer so long talking to a maching and getting no where! Hate this company!”
“I am leaving next week and the 2 new bathing suits I ordered a month ago have not even shipped yet. So hear I go with no new suits. Very disappointed.”
“I used this company twice with no issues. Then I ordered earlier this month, paid for rush shipping, received one item out of 10 and am now told it'll be another 4-6 weeks before they ship. I requested a refund as I need clothes for a trip and will have to try to find somewhere else to purchase. They offered a CREDIT!!! I spent $480, I want my money back, I won't trust them to shop with them again. CAUTION!!!!”
“I ordered a total of 4 items from Modlily. As of today, 2 items shipped, a tankini bathing suit and a bathing suit cover up. The tankini suit and the cover up both have a foul chemical odor which is very strong. I contacted Modlily and asked them to cancel the remaining 2 items that had not yet shipped. That communication via website, took about 40 minutes and they have agreed to cancel it. The items I received should never have been shipped with this odor, but the customer service rep offered to provide 35% off if I kept them which of course I am not doing. I believe this indicates the caliber of the clothes, they are not well made. I will not do business with this company.”
“I placed an order on March 12 and by March 25 it still had not shipped. The order status stayed at “Paid, Waiting Shipment” the entire time. Since the processing window they originally provided had already passed, I contacted customer service and requested that the order be canceled.
Instead of canceling the order right away (which should be simple since it hadn’t shipped), customer service repeatedly tried to delay the cancellation. First they asked for my reason. Then they suggested splitting the shipment into two packages. After that, they offered a 35% account credit if I kept the order. I clearly stated multiple times that I did NOT want the order anymore and wanted it canceled.
Eventually they said my cancellation request was “received” and that I should expect confirmation within 24 hours, but this only happened after several messages back and forth insisting on cancellation.
Customers should not have to go through this much effort just to cancel an order that hasn’t even shipped yet. The experience was frustrating and time-consuming.
If the cancellation is not completed as promised, I will be disputing the charge with my bank.
Posting this so others can make an informed decision before ordering. Please be cautious if you’re expecting fast processing or easy cancellations.”
“When I selected 4 swimsuits I made sure their shipping schedule would arrive well before my vacation. One of the suits even said “ships in 24 hours”. When I checked status and saw they would not arrive until after vacation, I contacted Modlily to cancel the order. *They had NOT shipped. I have now gone thru several iterations of dealing with AI responses, and supposedly a person to try to get my money refunded. They continue trying to give me a
Store Credit. I have told them several times I will never use them again as they have made this so difficult! The lesson is that if you purchase from them and need to cancel or return, you will not get your money back.”
“Ordered 4 items the first 2 came within 2 weeks . Now the problem starts, no arrival for the next package so chased with customer service, promised in next 2 weeks , still no delivery , contact again order cancelled and no response 😭”
“I ordered three items on the same date. When I tried to return them I was given a discounted price first and then charged for postage. I understand the postage charge but not the discounted price! Also one item was not able to be returned apparently due to clearance, but I never saw a clearance post when I ordered it. Both dresses and a pair of shorts were ordered according to their size chart, and are too big. I have ordered swimsuits before and they are sized appropriately. I’ve been happy with the materials and items received. I will not ever order clothing other than swimsuits from Modlily again since they appear a lot nicer in their pictures than they are in reality.”
“Ordered a swimsuit Jan 29 and it hasnt shipped. Cancelled my order, they offered me credits and i said no i want my money so now waiting for my refund. Horrible company”
“Ordered several swimsuits, dresses, shirts and jewelry for a cruise. It took 4 weeks to get one swim suit. The rest of the order still hasn’t arrived 7 weeks later. Today is March 14, 2026. I sent in a request via chat box, they are saying the remaining 13 items are going to be in 3 different packages and gave me 3 different dates in April that they will be shipped. We will see. Our cruise was last week. Maybe I’ll have the rest before the summer starts. I will never order from this company again.”
“Returning items back to company ois. Nightmare I have returned items and have still not re Ives my refund. They keep offering credit but I wanted my money back. They have kept the returned items and have still not sent my refund.”
“I ordered a bathing suit.Took weeks to arrive but the top needed to be exchanged for a smaller one. They told me I could exchange it but if it didn’t fit, I couldn’t return it. I still have not received the correct size. Clothes are cute but shipping is awful. The chat is useless. You just go in circles. Stay away”
“Horrible company to deal with! I ordered 4 suits on January 19th to go on vacation on Feb 1st. None of them arrived in time. I went on another vacation on Feb 26th and still only ONE had arrived. That's over 5 weeks from order date. I ended up cancelling the other three as after my TWO vacations, they were still in a "pending" status. Then they only wanted to give me a credit to use later! Still charged me $64Cdn for one bathing suit!!! Ridiculous!!! I would never purchase from them again!! BEWARE!”
“This company is a joke! I placed an order a month ago, the order confirmation said I’d have it by March 10th and it still hasn’t shipped. Their online chat is horrible and I’m starting to wonder if I’ve been scammed.”
