“I requested a refund when the last date of delivery passed and the order still showed as processing. They said its shipped and offered me the tax back. I said it's not shipped and now they ignore my emails. They have taken £35 and I have no goods”
“Ordered 2 swimsuits march 30 still have not received them. I should have checked reviews before I ordered them. I’ll never order again from them. Customer service is a joke.”
“This company is a joke. Do not buy from here. Ordered items back in March and they haven’t even been processed yet. Asked for my money back and they will not respond to that.”
“I ordered 3 bathing suits. Advertised bogo. Not true. I want to send them back for a refund but they want to give me a store credit. I spent too much money and DO NOT WANT A CREDIT. That what happens when you deal with ca company out of the country!”
“If I could give them a zero I would! I ordered 4 items at the end of March and still do not have my merchandise. I have asked about my shipping 2 times and have been given two different dates that my order will be picked up for shipping. It hasn’t been shipped yet! At this point, I just want my money back, but that probably is not going to happen.”
“I ordered a swimsuit and it came with snags on the top. I returned it and asked for a replacement. They sent the original snagged one back to me! The snags are in the exact same place. It has to be the one I sent back. Ridiculous.”
“I ordered 1 swimsuit on March 30th and it's April 17 and still nothing. Last movement was on April 10th. Not sure the quality yet, but not happy that it takes this long. Probably will not order again. Of course when I ordered I didn't realize it was coming from overseas.”
“I ordered a dress on March 28th, it's now April 17th. When I asked where my order was, they responded it will be expedited. Tracking shows it never moves.”
“There is no way to communicate with customer service. They have number to reach for a complaint only a chat box. In which nothing gets resolved. I ordered six swim suits and only one has been delivered. It doesn’t fit trying to return when I hit the return button nothing happens. I’m still waiting on the other five swim suits it’s been almost a month. I do not recommend this site.”
“I ordered 2 swimsuits on February 20th and it is now April 16th and I have yet to receive them. I would not order from Modlily again. Takes way too long to get your order.”
“The website or phone malfunctioned and ordered $200 worth of clothes that we sitting in my cart and charged me $300.08 dollars for the order which I don't even know where the other $100 came in to play since shipping was $20. I have tried to cancel the order 3x and they have said that they will send me a confirmation email in 24 hours and they have not.”
“If I could give Modlily a zero rating, I would do that. I ordered a swimsuit two plus months ago and it never arrived. I have contacted them, they said that they have contacted other people about getting it to me. I am leaving on vacation in two weeks And the item is still not here. I have asked them for a refund about four times and they will not give me a refund. They just told me to wait for the item. Well, looks like I payed for nothing. I will never shop with them again.”
“I made a mistake when ordering the 3 piece sweat outfit. Not sure if it was my error or theirs. But mistakes happen but how you correct it makes all the difference. I did not have to fight or argue - they just wanted me to be happy. And I am very happy! The customer service I received went over and above what they needed to do. I will feel confident ordering in the future.”
“Returned 2 swimsuits I have been waiting for a refund since March. Sizing was a problem. It didn’t work for me. Also they want to give you a credit and I wanted a refund. Haven’t received it yet and its been over 2 weeks.”
“I have tried repeatedly to have someone email me back with a shipping label for returns. The only reply I received offered me a 30% refund and I keep the swimsuits. I told them no, I wanted a full refund and a shipping label. CRICKETS. I will NEVER order from this POS company again.”
“Your return policy is frustrating. Too much is required in order for you to take back your clothes. Their sizing, cut, and style are awful. Having to pay again to ship back the clothes is a
Too much of a hassle I'll try to give them away. I suppose if you made returns easy you'd be out of business.”
“This is a scam company. They offer you coupon codes direct from their site and then say they aren't valid. Has happened several times. Bait and switch company.”
