“I ordered a bathing suit.Took weeks to arrive but the top needed to be exchanged for a smaller one. They told me I could exchange it but if it didn’t fit, I couldn’t return it. I still have not received the correct size. Clothes are cute but shipping is awful. The chat is useless. You just go in circles. Stay away”
“Unreliable delivery times. When I ordered, I was told delivery by 2/4, before my vacation. Two of the 3 items arrived after I returned from vacation. The last item finally arrived almost 2 months since order date. The updates stopped as soon as the first 2 items arrived. Finally after threatening to dispute through cc, it arrived. Did not realize this was a Chinese company, would have never ordered.”
“I ordered a bathing suit february 2nd, it’s now March 5th and still no swimsuit. I’ve seen other reviews that this happens a lot. If you want a swimsuit for the summer I would order it in the winter so you get it on time.”
“I placed my order around July 27. After many weeks of not having received the order I reached out to them. They told me to be patient and they will get it out as soon as possible. Then I received an email stating the ordere was delivered on Aug 27 but it was NOT! Finally on Sept 2 the package showed up. I was pleased with the products but probably will not order from them again due to the delay in delivery.”
“Everything!!! I ordered 4 bikinis in July I received 1 nothing since then apparently my order is still been processed asked for my money back absolutely nothing I needed the bikinis for my holiday it's so disappointing I will NOT order from your company again still waiting my refund”
“I ordered a swim suit 3 weeks prior to the date I needed it for the swim party. I figured it would be plenty of time to exchange it if needed. It showed up the day before the party. Didn’t fit the way I hoped… no time to exchange. Was given two different dates for delivery… didn’t arrive on either date. To me, that lacks integrity. I will not order from this company again. Not worth the wait.”
“I ordered a bathing suit. It took over a month to get it. It was too small so I returned for larger size. The bottom on this one isn't sewn right. When I asked in chat because you can't speak with anyone, I was told I couldn't return an exchange. What???? I was a good customer, but will not order from them again.”
“I am very disappointed in the top I ordered. It was not "true to size " as advertised. The material is terrible,
I washed and.ironed it the folding wrinkles dont come out. I'll chock this experience up and donate the top and remove Modlily from list”
“I ordered four swimsuits and a dress from them. I didn’t like two of the suits and tried to exchange them. After much chat time I never received the exchanges. They said they would credit my card, but it hasn’t happened yet.”
“First, it is impossible to speak with someone. I do not count bots as people. The exchange policy is a joke. I bought 2 bathing suits but I have to exchange them or I must pay for return shipping (no free shipping here). Some of this is on me for not reading it through but the so called east return is misleading. The bottom line is that it's best to shop in store locally for bathing suits or you wind up paying more. This was not worth the effort. Off to Kohls!!”
“I ordered 3 bathing suits. Advertised bogo. Not true. I want to send them back for a refund but they want to give me a store credit. I spent too much money and DO NOT WANT A CREDIT. That what happens when you deal with ca company out of the country!”
“I ordered 3 bathing suits for my wife a month ago and have yet to receive the order. When I tracked the package it says it’s in New Jersey but when I contacted Modlily they state the shipping system hasn’t updated and that the package is in Texas and is on the way. At this point I feel I have just been scammed.”
“I ordered stuff on December eighth and finally got it January 11 th .
Stuff was very nice just took a lot longer to get it delivered, but was very pleased”
“I ordered stuff on December eighth and finally got it January 11 th .
Stuff was very nice just took a lot longer to get it delivered, but was very pleased”
“Australian buyers beware. I bought 3 items all too small including a bathing suit, although we're true to advertisement. Return policy is poor as you have to return to either UK, USA or Canada at your own expense as they have no warehouse in Australia.”
“I had to return my whole order. Swimsuit top is totally not true to size. Ordered a large and looks like a small. Refund was processed and I am still fighting for my refund. It was already approved and processed about 14 days ago and keep getting the run around. Will never order again!”
