“I ordered a bathing suit. It took over a month to get it. It was too small so I returned for larger size. The bottom on this one isn't sewn right. When I asked in chat because you can't speak with anyone, I was told I couldn't return an exchange. What???? I was a good customer, but will not order from them again.”
“I am very disappointed in the top I ordered. It was not "true to size " as advertised. The material is terrible,
I washed and.ironed it the folding wrinkles dont come out. I'll chock this experience up and donate the top and remove Modlily from list”
“I ordered four swimsuits and a dress from them. I didn’t like two of the suits and tried to exchange them. After much chat time I never received the exchanges. They said they would credit my card, but it hasn’t happened yet.”
“First, it is impossible to speak with someone. I do not count bots as people. The exchange policy is a joke. I bought 2 bathing suits but I have to exchange them or I must pay for return shipping (no free shipping here). Some of this is on me for not reading it through but the so called east return is misleading. The bottom line is that it's best to shop in store locally for bathing suits or you wind up paying more. This was not worth the effort. Off to Kohls!!”
“I ordered 3 bathing suits. Advertised bogo. Not true. I want to send them back for a refund but they want to give me a store credit. I spent too much money and DO NOT WANT A CREDIT. That what happens when you deal with ca company out of the country!”
“I ordered 3 bathing suits for my wife a month ago and have yet to receive the order. When I tracked the package it says it’s in New Jersey but when I contacted Modlily they state the shipping system hasn’t updated and that the package is in Texas and is on the way. At this point I feel I have just been scammed.”
“I ordered stuff on December eighth and finally got it January 11 th .
Stuff was very nice just took a lot longer to get it delivered, but was very pleased”
“I ordered stuff on December eighth and finally got it January 11 th .
Stuff was very nice just took a lot longer to get it delivered, but was very pleased”
“Australian buyers beware. I bought 3 items all too small including a bathing suit, although we're true to advertisement. Return policy is poor as you have to return to either UK, USA or Canada at your own expense as they have no warehouse in Australia.”
“I had to return my whole order. Swimsuit top is totally not true to size. Ordered a large and looks like a small. Refund was processed and I am still fighting for my refund. It was already approved and processed about 14 days ago and keep getting the run around. Will never order again!”
“The material is cheap. After it’s washed and dried the fabric sticks together causing unnecessary wrinkles even if you get it right from the dryer and hang it. No amount of fabric softener or dryer sheets or even line drying helps. No, it’s not static”
“Look out for deals that don't work when you get down to paying for your order.
Modlily offered a 4th item free if you order three items. I put 4 items in my cart but it never showed that one of the items was free so I removed 1 item (because I only wanted it if it was free). It took me forever to find a way to talk to them, which was only a live chat. I told them I wanted my free item and they responded that I had to buy two more items to get one free. It was an hour long conversation where I could not get them to send me my free item or cancel my order and try ordering again with their coupon. Neither was an option. I had to buy more items. They DO NOT honor their advertised coupon deals!!”
“Modlily has a good selection but I’d never order again from them. It takes forever to get your order and returns are difficult . I’ve been waiting for 4 weeks to receive my bathing suits , half the summer is gone. I still haven’t gotten them yet. If your use to Amazon , then don’t order from Modlily!”
“They say if you pay extra shipping so you pay it but don't get it till late like after you wanted early why suggest it if you don't honor it and also keep the money”
“Took an extremely long time to receive order in different packages and states free returns - this is not the case received much less than my return originally cost due to not using store credit instead I insisted on payment refund on my initial payment method - I will not purchase from this company again.”
