“LIVE CHAT-
My question was-
I placed an order on June 20, never received an email with order # but the $$ was taken out of my account.
REPLY WAS-
One of our representatives will be with you shortly. Please wait for a moment. Thank you for your patience.
WAITED-10 minutes, no reply, I gave up
OTHER OPTION WAS MESSENGER-
SAME REPLY-
Please wait take a moment to check on that for you
š”š”š””
“I made a mistake when ordering the 3 piece sweat outfit. Not sure if it was my error or theirs. But mistakes happen but how you correct it makes all the difference. I did not have to fight or argue - they just wanted me to be happy. And I am very happy! The customer service I received went over and above what they needed to do. I will feel confident ordering in the future.”
“I ordered a tankini from modily. It came within 2 weeks of ordering and was exactly as described and pictured. Very happy with purchase.joanne,elly231”
“I'm Absolutely Shocked to see so many bad reviews!! I've been ordering from Modlily for 4 yrs now and always so happy with my order. I've ALWAYS received within 2 weeks as well. Clothes and bathing suits are so well made! Right on for the sizes and the colors, everything is like in the photo! No bad surprises!! I just received my last order Jan 14th ordered Dec 29th. This is the longest an order has taken and still just over 2 weeks. I've told many friends about Modlily. I will continue ordering from them. I Love these guys and Absolutely Everything I've ordered these past 4 yrs...”
“I referred my coworker. When I didnāt Modlily CU'STOMER:: SER VICE +1 (8O541O 56OO-- Modlily PHONE NUMBE;R +1 (8O541O 56OOreceive the discount, I emailed customer service and asked about my discount. RTIC replied to say āyou arenāt eligible because you and the referral have the same IP address.ā I replied and explained that we are coworkers which is why we have the same IP address.”
“I read the reviews here and I got very nervous, expected the worst.
What actually happened? I got my shipment sooner than expected, and all the items were true to size.
I am very satisfied with this company.
now to be fair I haven't worn the suits in chlorine yet and I don't know how durable they are but with all that being said shipment was prompt, quality was good, size ran true.
I will be ordering from them again”
“Saw a bathing suit I liked while scrolling Google nonsense and it was Modlily. Placed my order, then decided to read the reviews. Well, this terrified me. But.. fast forward, got my order! The bathing suit is PERFECT! Perfect sizing too! Color is so mine! I'm very happy!”
“I order 5 shirts from Modlily. All 5 just arrived at the same time and it only took about 2 weeks from the time I ordered. I ordered Larges amd every one of them fit. The shirts really do look like the shirts pictured. Would order from them again.”
“I was so impressed after reading negative reviews how nice the quality of my blouses were! I was nervous they would not arrive due to others experiences. I cannot say anything negative about this experience! The blouses fit perfectly and I love the styles!”
“The swimsuits and clothing that I have purchased from Modlilly have been good quality at reasonable prices. And they offer discounts off on top of the already low prices. Customer service has been easy to work with, and they do all they can to keep the customer happy. Iāve ordered from them a number of times. Be careful on what size you order. Itās important to read their sizing guidelines. It helps.”
“I am 120lbs usually wear size small but decided to go for medium as I have tummy fat. I am glad I did tops fit perfect. Shipping takes a long time. Overall very pleased.”
