“I bought a bathing suit through this company. They take weeks to deliver. The sizes run smaller. And when it comes to returns they expect u to pay to return it . They don’t work with you . Don’t buy unless u wanna be disappointed”
“Terrible customer service. Will not buy from them again. Chat is horrible - Clara let me wait 45 minutes, could not find my order, would not go ask for help. Took FOREVER to get my order which was separated into 2 orders. It took over 6 weeks to get the 2nd half of my order. Terrible service. Do better Modlilly!
Still waiting on a refund. Also need to send back an item I received about a month after the rest of the order. I would exchange it but I don’t want to deal with you anymore. So disappointed in your service.”
“Ad misleading - does not state must be same item to get 4th free. Immediately contacted via chat to cancel when order did not reflect 4th item free - was told refund would post 5-7 days. Contacted them almost daily since then via chat & email - same response "give me a moment to review" - going on 3 weeks - still no refund-- gave company the option to credit account- now filed with directly with card company to dispute..”
“Customer service does not exist!! I tried every way they offered to contact them but no response. As long as what you ordered fits your good .. The swimsuits I ordered were good quality. But I am stuck with 3 that needed to be returned!! Learned my lesson with this company!!! Buyer beware!!”
“I wish I could give zero stars. I placed an order with Modlily over a month ago, paying $75.96 for two bathing suits that were clearly advertised as arriving well before the date of an event I needed them for. Not only did the items fail to arrive on time, they still haven't arrived — six days past the expected delivery window.
What’s worse? Modlily is now dragging their feet about issuing a refund. Instead of simply doing the right thing, they’re trying to force me to accept a store credit — for a store I have zero intention of ever using again. I didn't get what I paid for, the event has come and gone, and now I'm stuck with a $75.96 charge and absolutely nothing to show for it. They did offer a new shipping date - 6-19, NOT HELPFUL!
This company is unreliable, deceptive, and unprofessional. If you value your money or your time, avoid Modlily at all costs. There are far more reputable retailers out there who actually respect their customers and stand behind their service.”
“Only giving one star because I had to to write a review. Ordered over a month ago and they assured me several times that they expedited my order and it would be shipped immediately. Order hasn't been delivered and they have stopped responding to my inquiries. Going to contact credit card company and get them to issue a scam alert for this company.”
“Only giving one star because I had to to write a review. Ordered over a month ago and they assured me several times that they expedited my order and it would be shipped immediately. Order hasn't been delivered and they have stopped responding to my inquiries. Going to contact credit card company and get them to issue a scam alert for this company.”
“I ordered several items and never received any of them, I did the customer service chat and sent emails, same robotic message, no email return, no number to call for customer service. This company is terrible, all the advertisement and emails but no response or customer service never again will I order from them.”
“For two weeks I've been receiving emails indicating my order has shipped. Today I clicked the tracking order and received a message that it's an incorrect number. Reading the other complaints, I'm beginning to wonder if the company is still in business. I haven't received a refund, nor my order.”
“I need to make a return and nothing is working. The email is not working as it tells me to try again. Nobody is answering the chat. I’ve tried three times. When you try to click on the website, there is nothing that drops down for further help. I believe I was scammed and they’re not allowing me to contact them for a refund.”
“Horrible horrible customer service! I will
Never order from them again! They make things so very painful just to return an item. The sizing was horrible too!! I’ve contacted customer service for two weeks at least 10 times and still haven’t seen progress!”
“I ordered 4 swimsuits 5 weeks ago. After checking order numerous times and it constantly saying order was processing, I did an online chat with ‘representative’. She assured me my order was ready to be expedited shipped and I’d receive an email with tracking number. I’ve yet to receive the email and no one answers my online chat. I’m going to have my credit card company issue a charge back for the full amount. Worst customer service and company I’ve ever dealt with. Yet they continue to flood Facebook with advertisements and sales.”
“I still have not received my refund from two swimsuits. The company makes it impossible to contact anyone. The email they sent regarding receiving my returns is a no-reply email address.”
“I have contacted them several times unfortunately you cannot talk to a live person. I have an order that has been processing for three weeks. It has been very hard to reach out to this company. I will never order from them again. My account has already been debited three weeks ago, but yet the item has not been shipped yet.”
“Only giving 1 star because I had to in order to leave a review. I never received my order and can't get a response concerning refunding my money. I'm starting to think that they are a scam and not a legitimate company.”
“The absolute worse Customer Service. I have tried numerous times/daily to connect with them regarding returns I have for the past month. Never worn any of the suits, just tried them on. I received one response with an offer to keep them and they would give me a store credit towards more purchases??? but if I really wanted to return the items they provided a link for the returns, which of course DID NOT WORK. Ive tried every day since to communicate with them with no success. They won't respond at all - except when they are emailing me marketing buss s**t. Lesson learned, Never Again. Buyer beware #ZEROSTARS”
“I received my swimsuits and they did not fit so I returned them. I returned them on February 28, 2025 and still have not received credit on my Discover or store credit. I started a dispute with Discover and Modlily told Discover that they gave me store credit, they did NOT. Now anytime I start a live chat with Modlily no one answers me. Do not buy anything from them.”
