“Horrible response to returns. I contacted the company within 7 days of receiving. I wanted to return one suit and exchange another. They got back to me after the 30 day time frame to return. They will not accept the return or exchange.”
“DO NOT USE THIS COMPANY!!!!! I ordered some black cover up pants and a white cover up dress. I did not like the pants and after spending a long time on the website trying to figure out how to return them, finally received a label to download. The dress had a very large stain on it. They told me not to bother returning it and that they would send me a new one. Based on this, I returned the pants only. I then received an email saying the dress was out of stock and to return it — AT MY OWN EXPENSE - for a credit to my non existent Modlily account. I said I wanted a refund and they are refusing to give me one, even thought the item I received was defective. They have now sent me an email saying the pants I returned were not in an acceptable condition and had to be destroyed and will not refund me. I returned them immediately, in their original packaging. This is a HORRIBLE company. Indian owned. DO NOT USE THEM!!!!!”
“I am trying to return a dress that is an exchange that I didn’t ask for or want. I tried to reach them and told them not to send me an exchange and just
Return my payment. They said it had just been mailed. I am so frustrated by their lack of customer service!!! I get the same email from them every time I try to reach them! This has been 2 days of no help at all!! I
Will never buy from them again, and I
Am warning others to be very careful.”
“I ordered items and a month later still have not received..I contacted customer service and told them to cancel order and refund my money and they said once shipped can’t cancel even after they told me would ship soon. I advised items still not shipped and to cancel to which they only offered me a discount to keep order. Then still refused to cancel order. Never again…I wouldn’t ever buy from this company”
“do not order from this company i have waiting for refund for over a month they seem not trying to resolve this issue poor customer service i would never do businesswith them again”
“Order number M250206040943116 posted back 10th February via post office reference 0212-06EB-0166-5215
I returned a dress 10th February I have constantly been in contact with this company Modlily with no response all I want is my money back I will never advice anyone to use this company.”
“I ordered 4 dresses in the middle of June. One came quickly. The other three didn't arrive until the first of August. I returned the first one just before the 30 day deadline. I checked "Refund", however it defaults to store credit. As soon as I received the other 3 in August, I tried them on and returned 2 the next day. I used the chat many times about the original shipping and return statuses. Each chat gave different information or quoted long processing windows, like 10-20 days for the refund to show up on my card. I finally received my refund today after stating if the refund was not posted to my card I would be contesting the charges to my credit card company.”
“I bought 2 dresses from them that were see through, so I went through the exchange process, and used their label. Many weeks later I still did not receive my exchanged items. I contacted them and they claimed that they had no record of it and asked me to screen shot the return info to them, of which I did. They responded with an email to me of the items I returned for the exchange and the new items I had picked out. I am in the hole approximately $77 and it has been 3 months and no further response from them and my new items never came. BEWARE of this company!”
“BUYER BEWARE! Believe other’s reviews. They take forever to send you your order. Even though they advertise free returns they charge you shipping and will credit only a fraction of what you paid. Their clothing is not well made—hanging threads, cheap material. Save yourself the headache. Buy elsewhere.”
“Bathing suits are very poorly made, and the material is terrible. I never wore the two I ordered and returned them promptly. After numerous chats, they are refunding back to my original credit card, minus $20 after being told I would get everything back except label fee. I will NEVER order from Modlily again!”
“Negative 1 if I could. I never received the items, even after they offered to resend them. They showed it being delivered twice with both the tracking numbers, which must have been fake since I was home both days. Thankfully my credit card company just refunded my money.”
“Sent me defective merchandise and a bathing top that was too small. I sent them pictures of both. They sent me a label to use. Mailed them on June 27th they received on june 30th. I have not received anything. I had bought a bathing suit a year ago and they are trying to say it was that one and too late to send it back. I told them that suit was hanging in my closet as I am writing to them. Their mad because i put a review on trustpilot.
So DO NOT TRUST MODLILY!!”
“I wished I would have checked the reviews sooner. I order a bathing suit 34 days ago I still haven't received it. I order it for vacation, allowing time for it to be delivered. I have returned from vacation, still no bathing suit.”
“The size I ordered did not fit, sent it back for a smaller size. The 2nd bathing suit did not hold my stomach in. I went to return for a refund & they said I already did one return & WOULD NOT REFUND MY MONEY!! Great customer service NOT!”
