“This site is terrible! I would never order anything from them again. And I’m leaving this review before I’ve even gotten my items because it’s been a month and I still haven’t received them.! Beware!”
“Ordered 2 swimsuits, 2 shirts and a pair of earrings. Received 1 shirt, the earrings and a black bikini with a hole in it(I never ordered it). I will not be ordering anything from here again and WOULD NOT RECOMMEND!!!!!!!”
“I am very unhappy with Modilly. When dress was to small and returned. They will not return my money they only want to give you account balance. I do not recommend anyone to order from them. Never!”
“Poor customer service with returns - took nearly 3 months to get a refund on an order and kept being the wrong orders brought up as the return request was being passed from person to person”
“Robbed. I was robbed. I will NEVER use this company again. I paid a fortune for shipping and received my item eventually. It didn't fit. Now I have to PAY for return shipping too!!! I can't afford that. Never again! They are thieves!!!”
“Ordered a dress which looked lovely but when it came it was nothing like it. Very poorly made, very thin material. Will never order from here again and wish I had read reviews first. Lesson learnt!”
“Ordered on 3/4/26 and they happily took my money the same day. Order was supposed to ship by 3/15/26 and now it is 4/7/26 and it still hasn't shipped. No communication from them. This is not a good company and I will never order from them again. I think it is a scam and they deserve 0 stars.”
“Horrible company. They charged my credit card the day I ordered. They waited three weeks before creating a shipping label, and it still hasn’t shipped. And no way to call and talk to a live person. Worst customer service ever! Never again!”
“Stay away from this company! I tried to return the dress I ordered because of the terrible material and bad fit. I was told to keep the dress and they would credit my card with $13 of the $75 cost. I refused, they offered $25. I again refused and was given a final offer of $36. It's impossible to return items and get full credit for them.”
“Monica B
1:25 PM (9 minutes ago)
to Modlily
I ordered 5 items on 3/15. You only shipped 1 of the 5 items and it arrived damaged. The blue and white striped bathing suit had a broken strap! Now you canceled my remaining items and gave me a store credit and charged me shipping on items that were never shipped. I DO NOT WANT A STORE CREDIT. I WILL NO LONGER ORDER ITMES FROM YOU AS YOU REFUSE TO SHIP IN A TIMELY MANNER. YOU SHOULD NOT PROMISE ITEMS THAT YOU ARE OUT OF STOCK ON. I WANT A REFUND TO MY CREDIT CARD. OTHERWISE I WILL DISPUTE THE CHARGE. I HAVE ALREADY WRITTEN A NEGATIVE REVIEW AND WILL POST 10 MORE IF YOUR TEAM DOES NOT ISSUE ME A FULL REFUND ON THE 4 UNSHIPPED ITEMS AND A 50% REFUND TO KEEP THE DAMAGED ITEM.”
“ZERO START RATING !!!!
Terrible company. Ordered 2 swimsuits in February which have never arrived despite trying to contact company several times. All automated replies which don’t make sense. Don’t be fooled like I was.”
“I returned an item the day after I got it. It has now been close to a month. I have yet to receive my refund back to my original form of payment. I have chatted with them via a live chat on two occasions, and have been promised that I would receive an email within 24 hours relating to this subject. I have yet to receive an email from anyone addressing this issue. Each time I have chatted with someone via live chat, they have tried to manipulate me into using a store, Credit. I will never order from them again.”
“This the worst company I bought from ever. They did not wait to take my money. I am still waiting for my order weeks later and they do not respond to any of my emails. I will never order from them again”
“I ordered from Modlily, expecting delivery within the timeframe advertised. My order was delayed, tracking information was limited, and customer service responses were slow and unhelpful. When I attempted to resolve the issue, I was unable to obtain a satisfactory resolution. Based on my experience, I would caution other consumers to carefully review the return and customer service policies before ordering. I have contacted them 3 times so far to request a refund for items they cancelled. They keep trying to give me credit, but I will never use it - will never buy from them again - ever!”
“Ordered 3 tops, WAY TOO BIG, returned all three for refund. After 4 email exchanges where they said they denied refund but would give me store credit, I did two online chat with agents. (Real humans as far as I could tell - voices, not written chats. Both assured me they would initiate refunds. I received follow up emails after both conversations stating I had store credit but no refund. I have not filed a dispute with my credit card company. If you buy from Modlily, plan to keep it, give it away, repurpose, or tailor it yourself to fit.”
