“I ordered a swimsuit and it came with snags on the top. I returned it and asked for a replacement. They sent the original snagged one back to me! The snags are in the exact same place. It has to be the one I sent back. Ridiculous.”
“I ordered 1 swimsuit on March 30th and it's April 17 and still nothing. Last movement was on April 10th. Not sure the quality yet, but not happy that it takes this long. Probably will not order again. Of course when I ordered I didn't realize it was coming from overseas.”
“I ordered a dress on March 28th, it's now April 17th. When I asked where my order was, they responded it will be expedited. Tracking shows it never moves.”
“There is no way to communicate with customer service. They have number to reach for a complaint only a chat box. In which nothing gets resolved. I ordered six swim suits and only one has been delivered. It doesn’t fit trying to return when I hit the return button nothing happens. I’m still waiting on the other five swim suits it’s been almost a month. I do not recommend this site.”
“I ordered 2 swimsuits on February 20th and it is now April 16th and I have yet to receive them. I would not order from Modlily again. Takes way too long to get your order.”
“The website or phone malfunctioned and ordered $200 worth of clothes that we sitting in my cart and charged me $300.08 dollars for the order which I don't even know where the other $100 came in to play since shipping was $20. I have tried to cancel the order 3x and they have said that they will send me a confirmation email in 24 hours and they have not.”
“If I could give Modlily a zero rating, I would do that. I ordered a swimsuit two plus months ago and it never arrived. I have contacted them, they said that they have contacted other people about getting it to me. I am leaving on vacation in two weeks And the item is still not here. I have asked them for a refund about four times and they will not give me a refund. They just told me to wait for the item. Well, looks like I payed for nothing. I will never shop with them again.”
“Returned 2 swimsuits I have been waiting for a refund since March. Sizing was a problem. It didn’t work for me. Also they want to give you a credit and I wanted a refund. Haven’t received it yet and its been over 2 weeks.”
“I have tried repeatedly to have someone email me back with a shipping label for returns. The only reply I received offered me a 30% refund and I keep the swimsuits. I told them no, I wanted a full refund and a shipping label. CRICKETS. I will NEVER order from this POS company again.”
“Your return policy is frustrating. Too much is required in order for you to take back your clothes. Their sizing, cut, and style are awful. Having to pay again to ship back the clothes is a
Too much of a hassle I'll try to give them away. I suppose if you made returns easy you'd be out of business.”
“This is a scam company. They offer you coupon codes direct from their site and then say they aren't valid. Has happened several times. Bait and switch company.”
“I placed on order on 3-5-2025 - today is 4-8-2025 and I still have not received order. I have reached out at least 8 times with no response. I cannot even find the order in my account now. I advise anyone DO NOT ORDER from Modlily!”
“First, the items came later than expected so not in time for my trip. The fit was too small and the quality poor. When I chatted with the agent to return the items they kept trying to get me to keep them and get a coupon on the next order. I repeatedly said no, that I wanted my money back. They finally agreed and sent me a return label. The email from them gave the expected amount of return and $0.00 return fee. At first, they tried to give me store credit (after I contacted them 2 weeks later). I said I wanted my money back (again!). They gave me most of the money minus $15. I had to fight with them every day that I expected the full amount back since that was agreed upon with the original again. They would not give me that $15 back but put it on my account as credit. No fricking way will I use them again!”
“I ordered 6 items for a vacation, I made sure to pay attention to what was available and in stock so that I could use the expedited shipping option which I paid for. My items were "guaranteed" to arrive between March 18-25 but it is April 1st and still I have not received any of my items. I reached out on 4 different occasions and was given the same response every time "your items have now been marked priority". Considering I paid for expedited shipping I would think it should have been "marked priority" from the moment I placed the order. When I finally did get a legitimate response to my complaint via email I was again told that my order has now been marked priority and that I would be given a $3 credit toward my next purchase. Is that a joke??? What is $3 going to do and why would I ever use this company again after they did not honor their own guarantee to deliver my purchase. Horrible experience, I will not use this company again and I will definitely warn people against it!”
