“DO NOT ORDER FROM THIS COMPANY!!! I placed a order June 2nd it is now June 25th and the order is still showing processing. I did a chat with one of their representatives and was told it would be July the 7th before it would even ship. I repeat if you want your product in a timely manner do not order from this company. When I placed the order I was told the latest date to receive would be June 26th. Now they say it will not ship until July 7th.”
“I’ve been trying to get my money refunded to my card for over a month. They keep saying they’ll give me e a credit. I’ll NEVER order from a non American company again!!!”
“I placed my order 6 weeks ago and am still waiting for it. Customer service says it’s been delivered but could not provide a picture or any information as to where it was delivered, but it was not to my house! They said they will recreate the package and expedite shipping but I doubt I will ever receive what the so eagerly took my money for. Lesson learned, listen to other reviews!! This company is terrible.”
“Do not order from here. You will not get refunded. I’ve been fighting with them to get my money back for my return now for almost 2 months. I checked I wanted a refund from the beginning, and they just ignored me and gave me store credit. They are a scam. Stay far away. It’s the most ridiculous company, I’ve ever ordered from. Never again.”
“BUYER BEWARE…do not order from Modlily. Never got the item I ordered and they are next to impossible to contact. I’m reporting them to the Better Business Bureau and calling my bank to report fraud. Under no circumstance should you order from them!”
“Wish I had checked here before I ordered. Took over a month to receive my order and that was only after I kept reaching out to them through chat and email. Barely made it in time for my vacation. Now I am waiting on the clothes I returned. I used my own shipping label so know when they got the return. It's been over two months now, me reaching out to chat and being told twice I'd get the refund in 24 hours, no response to my emails or messages on social media. Tomorrow I will get PayPal and my bank involved.”
“placed and paid for my order May 24 just got a notice that it’s been shipped but I should look for the shipping in the next two days to be able to track it and it is not supposed to be here until June 24 after everything I’m reading I have no confidence I will receive the swimsuits. I was told my order would be expedited Beware no one should order from this company.!”
“Beware of ordering from Modlilly. I ordered a month ago and still have not got my order. When asking when it will ship i get a response of its a hot item, it will be sent as soon as possible. The shipping date keeps changing to further out. Trying to cancel and that's been difficult.”
“Ridiculous that a month later I still don't have my order. Apparently it has shipped but the tracking information sucks. Was at the latest suppose to be here by the 24 th of June. Still nothing. I WILL MOST DEFINITELY NOT BUY FROM THEM AGAIN. BEWARE IF N YOU WANT IT QUICKLY DON'T USE THIS COMPANY”
“Trying to get my refund returned to my original payment card ..... Seems to be taking an age...... Not good service this.... Quick enough to take the money but very slow at returning it when a returned item has been received. Not a good policy to put into an account with Modlily when not requested to
Wouldn't recommend or buy again from you”
“I ordered swimsuits in March for a trip I am taking in July. It is now less than 2 weeks before my trip and still no suits!! The online chat person finally said I cam expect them in the middle of August!! Just in time for me to not get to wear them.on my trip! Never again.”
“Placed an order on 4/23, as of today, 6/23, I have not received my order. I have been requesting a refund for a month, can’t get a straight answer. I am extremely frustrated. Will never order again, and will make sure my family and friends know what a horrible website and customer service!”
“Never again! This was the first AND last time I will ever order with Modlily. I placed an order for swimsuits on 5/27/25 and a month later they haven't even shipped! Lost a month of swimsuit weather waiting and waiting--despite having reached out to them and was told the order would be expedited. That was 2 weeks ago. Ridiculous.”
“I ordered 5 swimsuits and didn't like any. I went on line and got their shipping label. I took to Ups June 3rd, first they said they hadn't received it. Now they it's sitting in the warehouse. How about giving me my refund???”
“Save yourself the aggravation and do not order off of this website. I ordered a bathing suit. I noticed after two weeks it still hadn’t shipped. I contacted them several times. They kept telling me they would put a rush on it, thanked me for my patience and understanding. I kept getting told the same thing yet nothing was happening. Finally after a month, I told them forget it, just cancel the order. They told me if I keep the order they’ll give me a 35% store credit. I said no. Then they said they’ll give me a refund as store credit. I said no, you will give me 100% refund on my original payment method. I will continue to contact them every day until I get my refund. Everything was very suspicious and did not sit well with me. As cute as the things on their website looked, I will never purchase anything from here again.”
“Everything! Do not shop or order from this company. You will not get your items in a timely manner, you will never speak to a person, and you will only be offered store credit.I still have not received my items even though it said 24 hour dispatch and quick ship item. It has now been over a month.”
“The only reason I ordered from Modily, was due to reading reviews of how wonderful they are! Not at all, they are terrible! You can't speak to anyone, when you try to live chat, you get notifications that you have been switched to 3 different people. I will never ever order from here again. Terrible Customer Service. I should have just went with Amazon or somewhere in the US. You live, you learn.”
“Bought 4 items returned 3 wanted a refund to my credit card they tried to give me a store credit. This is still an ongoing request. I still have not gotten my refund but they have the 3 items I sent back. I rate them 0/10”
