“If I could give it a zero, I would. I ordered 4 shirts in Sept. 2024. I am STILL trying to get my money back. I placed an order and received the message "credit card could not be processed", so I used another card. I received the same message. At that point, I decided to just forget the order. The next day, BOTH credit cards were charged and I received a double order. It took over a month to get Modlily to credit my credit card after I repeatedly told them I did not want store credit. Now, 14 months later, I am still fighting to get my shipping charges refunded. It was your mistake, not mine that led to me having to return the second order. I am so frustrated and mad at how little your company values its customers. I will never shop there again.”
“I ordered two cute things for a vacation and it came way later and they sent me two completely different items, ugly and I assume someone else’s order. I’ve have asked for refund for 2 weeks. No one is answering. Don’t shop here!”
“The items I bought were not true to size. They were also NONREFUNDABLE AND NONRETURNABLE!!!!! I did not realize this until it was too late. I HATE this company!!! I will Never order from them again!!!!!”
“I placed an order and it took almost two months to arrive. The clothes are cheaply made, cheap polyester material and look nothing like they do online and the sleeves were way too long, so the cut was way off for my size.
When I returned two of the items I ordered, 50% of what I paid was refunded in my account to use for a future order.
I had to contact customer service to request that this refund be applied to my CC. I paid $34.98 for each item I returned and I'm only getting back $47.71 in total, due to original shipping and insurance fees that are non refundable.
I will never order from this company again. Don't make the same mistake I made and order elsewhere.”
“Do not order from them. It took 3 1/2 months to get my refund!! After 2 months they wanted to give me a credit and when I said no they took another month and a half to refund me. Also be aware that Visa charged an out of country fee on your credit card for buying from them. The fee is non refundable when you return the items!”
“I have yet to hear back from this company. I’m trying to get my refund but there’s no customer service to call anyone. The clothes quality is awful and not worth what I paid for.”
“Horrible response to returns. I contacted the company within 7 days of receiving. I wanted to return one suit and exchange another. They got back to me after the 30 day time frame to return. They will not accept the return or exchange.”
“DO NOT USE THIS COMPANY!!!!! I ordered some black cover up pants and a white cover up dress. I did not like the pants and after spending a long time on the website trying to figure out how to return them, finally received a label to download. The dress had a very large stain on it. They told me not to bother returning it and that they would send me a new one. Based on this, I returned the pants only. I then received an email saying the dress was out of stock and to return it — AT MY OWN EXPENSE - for a credit to my non existent Modlily account. I said I wanted a refund and they are refusing to give me one, even thought the item I received was defective. They have now sent me an email saying the pants I returned were not in an acceptable condition and had to be destroyed and will not refund me. I returned them immediately, in their original packaging. This is a HORRIBLE company. Indian owned. DO NOT USE THEM!!!!!”
“I am trying to return a dress that is an exchange that I didn’t ask for or want. I tried to reach them and told them not to send me an exchange and just
Return my payment. They said it had just been mailed. I am so frustrated by their lack of customer service!!! I get the same email from them every time I try to reach them! This has been 2 days of no help at all!! I
Will never buy from them again, and I
Am warning others to be very careful.”
“I ordered items and a month later still have not received..I contacted customer service and told them to cancel order and refund my money and they said once shipped can’t cancel even after they told me would ship soon. I advised items still not shipped and to cancel to which they only offered me a discount to keep order. Then still refused to cancel order. Never again…I wouldn’t ever buy from this company”
“do not order from this company i have waiting for refund for over a month they seem not trying to resolve this issue poor customer service i would never do businesswith them again”
“Order number M250206040943116 posted back 10th February via post office reference 0212-06EB-0166-5215
I returned a dress 10th February I have constantly been in contact with this company Modlily with no response all I want is my money back I will never advice anyone to use this company.”
“I ordered 4 dresses in the middle of June. One came quickly. The other three didn't arrive until the first of August. I returned the first one just before the 30 day deadline. I checked "Refund", however it defaults to store credit. As soon as I received the other 3 in August, I tried them on and returned 2 the next day. I used the chat many times about the original shipping and return statuses. Each chat gave different information or quoted long processing windows, like 10-20 days for the refund to show up on my card. I finally received my refund today after stating if the refund was not posted to my card I would be contesting the charges to my credit card company.”
