“BUYER BEWARE…do not order from Modlily. Never got the item I ordered and they are next to impossible to contact. I’m reporting them to the Better Business Bureau and calling my bank to report fraud. Under no circumstance should you order from them!”
“Wish I had checked here before I ordered. Took over a month to receive my order and that was only after I kept reaching out to them through chat and email. Barely made it in time for my vacation. Now I am waiting on the clothes I returned. I used my own shipping label so know when they got the return. It's been over two months now, me reaching out to chat and being told twice I'd get the refund in 24 hours, no response to my emails or messages on social media. Tomorrow I will get PayPal and my bank involved.”
“placed and paid for my order May 24 just got a notice that it’s been shipped but I should look for the shipping in the next two days to be able to track it and it is not supposed to be here until June 24 after everything I’m reading I have no confidence I will receive the swimsuits. I was told my order would be expedited Beware no one should order from this company.!”
“Beware of ordering from Modlilly. I ordered a month ago and still have not got my order. When asking when it will ship i get a response of its a hot item, it will be sent as soon as possible. The shipping date keeps changing to further out. Trying to cancel and that's been difficult.”
“Ridiculous that a month later I still don't have my order. Apparently it has shipped but the tracking information sucks. Was at the latest suppose to be here by the 24 th of June. Still nothing. I WILL MOST DEFINITELY NOT BUY FROM THEM AGAIN. BEWARE IF N YOU WANT IT QUICKLY DON'T USE THIS COMPANY”
“Trying to get my refund returned to my original payment card ..... Seems to be taking an age...... Not good service this.... Quick enough to take the money but very slow at returning it when a returned item has been received. Not a good policy to put into an account with Modlily when not requested to
Wouldn't recommend or buy again from you”
“I ordered swimsuits in March for a trip I am taking in July. It is now less than 2 weeks before my trip and still no suits!! The online chat person finally said I cam expect them in the middle of August!! Just in time for me to not get to wear them.on my trip! Never again.”
“Placed an order on 4/23, as of today, 6/23, I have not received my order. I have been requesting a refund for a month, can’t get a straight answer. I am extremely frustrated. Will never order again, and will make sure my family and friends know what a horrible website and customer service!”
“Never again! This was the first AND last time I will ever order with Modlily. I placed an order for swimsuits on 5/27/25 and a month later they haven't even shipped! Lost a month of swimsuit weather waiting and waiting--despite having reached out to them and was told the order would be expedited. That was 2 weeks ago. Ridiculous.”
“I ordered 5 swimsuits and didn't like any. I went on line and got their shipping label. I took to Ups June 3rd, first they said they hadn't received it. Now they it's sitting in the warehouse. How about giving me my refund???”
“Save yourself the aggravation and do not order off of this website. I ordered a bathing suit. I noticed after two weeks it still hadn’t shipped. I contacted them several times. They kept telling me they would put a rush on it, thanked me for my patience and understanding. I kept getting told the same thing yet nothing was happening. Finally after a month, I told them forget it, just cancel the order. They told me if I keep the order they’ll give me a 35% store credit. I said no. Then they said they’ll give me a refund as store credit. I said no, you will give me 100% refund on my original payment method. I will continue to contact them every day until I get my refund. Everything was very suspicious and did not sit well with me. As cute as the things on their website looked, I will never purchase anything from here again.”
“Everything! Do not shop or order from this company. You will not get your items in a timely manner, you will never speak to a person, and you will only be offered store credit.I still have not received my items even though it said 24 hour dispatch and quick ship item. It has now been over a month.”
“The only reason I ordered from Modily, was due to reading reviews of how wonderful they are! Not at all, they are terrible! You can't speak to anyone, when you try to live chat, you get notifications that you have been switched to 3 different people. I will never ever order from here again. Terrible Customer Service. I should have just went with Amazon or somewhere in the US. You live, you learn.”
“Bought 4 items returned 3 wanted a refund to my credit card they tried to give me a store credit. This is still an ongoing request. I still have not gotten my refund but they have the 3 items I sent back. I rate them 0/10”
“I ordered 5 weeks before I was leaving for a trip. Got a notification that my package was delivered, it was not, the photo was of a delivery guy holding my package in his truck. I called the delivery company and they verified the picture was not a delivery to my house. I called Modlily and they told me they would resend. The replacement never arrived. I contacted them again and they said they would get back to me with me, crickets. Contacted them again and they told me that too much time had passed without notification. What????? Never again.”
“I bought a bathing suit through this company. They take weeks to deliver. The sizes run smaller. And when it comes to returns they expect u to pay to return it . They don’t work with you . Don’t buy unless u wanna be disappointed”
“Terrible customer service. Will not buy from them again. Chat is horrible - Clara let me wait 45 minutes, could not find my order, would not go ask for help. Took FOREVER to get my order which was separated into 2 orders. It took over 6 weeks to get the 2nd half of my order. Terrible service. Do better Modlilly!
Still waiting on a refund. Also need to send back an item I received about a month after the rest of the order. I would exchange it but I don’t want to deal with you anymore. So disappointed in your service.”
“Ad misleading - does not state must be same item to get 4th free. Immediately contacted via chat to cancel when order did not reflect 4th item free - was told refund would post 5-7 days. Contacted them almost daily since then via chat & email - same response "give me a moment to review" - going on 3 weeks - still no refund-- gave company the option to credit account- now filed with directly with card company to dispute..”
