“Australian buyers beware. I bought 3 items all too small including a bathing suit, although we're true to advertisement. Return policy is poor as you have to return to either UK, USA or Canada at your own expense as they have no warehouse in Australia.”
“I had to return my whole order. Swimsuit top is totally not true to size. Ordered a large and looks like a small. Refund was processed and I am still fighting for my refund. It was already approved and processed about 14 days ago and keep getting the run around. Will never order again!”
“The material is cheap. After it’s washed and dried the fabric sticks together causing unnecessary wrinkles even if you get it right from the dryer and hang it. No amount of fabric softener or dryer sheets or even line drying helps. No, it’s not static”
“Look out for deals that don't work when you get down to paying for your order.
Modlily offered a 4th item free if you order three items. I put 4 items in my cart but it never showed that one of the items was free so I removed 1 item (because I only wanted it if it was free). It took me forever to find a way to talk to them, which was only a live chat. I told them I wanted my free item and they responded that I had to buy two more items to get one free. It was an hour long conversation where I could not get them to send me my free item or cancel my order and try ordering again with their coupon. Neither was an option. I had to buy more items. They DO NOT honor their advertised coupon deals!!”
“Modlily has a good selection but I’d never order again from them. It takes forever to get your order and returns are difficult . I’ve been waiting for 4 weeks to receive my bathing suits , half the summer is gone. I still haven’t gotten them yet. If your use to Amazon , then don’t order from Modlily!”
“They say if you pay extra shipping so you pay it but don't get it till late like after you wanted early why suggest it if you don't honor it and also keep the money”
“Took an extremely long time to receive order in different packages and states free returns - this is not the case received much less than my return originally cost due to not using store credit instead I insisted on payment refund on my initial payment method - I will not purchase from this company again.”
“I have ordered 5 bathing suits and a shirt. Got them all but was very slow, probably a month to get here. I do like them all but I could find them made in the USA I would be much happier”
“First ordered 3X shirts & they were HUGE on me. This time I ordered 2X & 3 fit snugly, one I couldn't even get on, too small. The size range is so different, I'm done after 2 orders of guessing whether the tops will fit or not. Also, the order was placed May 25, but just received the order on June 17, even though an e-mail said delivery would be between June 6-11. I will pass along the top that I can't wear as it sounds like returning packages is expensive & your company is non-responsive. I've tried shrinking the first tops (too large) ordered, but with no luck. Overall, I'll quit ordering clothes from China companies.”
“Purchased your swim suit and loved it but the bra cup kept falling out and I discover that the inner material was not sewn into the upper area of the swimming suit. How can I return it?”
“I Wanted To Support a Company That is Not. Amazon!
Good Bad infuriating! I'm sick of Amazon and I wanted to try to buy clothes from other companies. I purchased 2 tops from Modliy I was very excited about the designs and colours. I found the fabric comfortable and I like the flower pattern for the under layer and the clip at the waist is quite cute It fits in the shoulders and hips, however, the sleeves are too long and I couldn't wear it without doing alterations. I was also disappointed that the purple outer fabric is not as vibrant as the picture shows. I also bought another top that has some similarities with it being two layers of purple and flower pattern underneath. The second one, the shoulders fit, and the bust area fits, but at the back there is excess fabric and in order for me to wear it, I would have to have it altered. I also found the fabric comfortable. Because I can't wear these garments without doing alterations, I decided to return them and get a refund. I have been unable to do this. The instructions indicate that I need to print a return slip. There is no possible way to print a return slip from the website. I've contacted customer service three times to try to get a return slip. Each interaction whether was email or live chat has taken a total of three hours and I still don't have a return slip. I was also given some confusing information about returning it with photos, but I'm not sure what photos I am supposed to take or how do I include photos in a package that I'm mailing. do they expect me to print photos of the clothes? I paid $100 Canadian for these two items to return them. It will cost me $35 to mail to the address that they provided. Without having the proper documentation, I am very sceptical that they will return my money. So spending $35 to send it back is a gamble. They could not provide me with the proper paperwork to guarantee a refund I requested 75% back of the money. They refused. I requested 50% of the money and they refused.. They did offer me coupons and discounts on my more purchases, but this doesn't help me if the garments are not gonna fit me properly. This is been long and arduous waste of my money my time and most importantly my energy. I give a deep sigh as I open the Amazon app. 😔”
“Shipping is ridiculously long. My package has been sitting all week somewhere in NY - I am in Vegas and had hoped to wear it to my grandson's graduation this weekend. Now I have to spend more money elsewhere. Truly disappointed.”
“I love the items I have ordered.All 3 of my tops, I cannot wear.
However I ordered a medium and they were so large they could have fit Godzilla.
Don't want to return, too much work.”
