“Horrible customer service. I return two bathing suits 6 weeks ago and their site is confusing in asking how to refund so money was refunded to my ‘wallet’ them. They say you can request it be refunded to you directly. I have now asked over 6 times. Nothing. Their ‘live chat’ is a joke and is over an hour wait. Don’t shop there!”
“The swim suit I ordered was to big had no return information I sent it back to the address on the package no order number was sent. They have not returned my credit. They are a rip off”
“Order not processed for days, even though Modlily posted charge to my credit card right away. I canceled order repeatedly, but kept getting messages offering new deals or not acknowledging cancellation. Company trying to push store credit, and delay refund for many days. I will never use this company again”
“Been a month since a return and no credit to my account. Customer service says they're still inspecting and the credit should be issued tomorrow. They say this everytime I contact them. I have had to put this purchase in dispute with my credit card company. Do not buy from this company”
“Ordered $290 plus.Wrong size sent on all items. Modlily said I could keep the order and would refund $60. Keep clothes that don’t fit? Unacceptable! Finally settled for a $98 refund on my card. Took months for the items to be received, wrong size, refund $98???? Come on now!!!”
“This company is absolutely horrible! Placed an order on June 16, 2025 and as of today a month later I have not received the order! I have sent multiple emails and been in chat numerous times and keep being told the items will be shipped expidited. I have in numerous chats requested a refund and they ignore my request and continue to say my order has been shipped with no explanation as to what’s taking so long! This is absolutely horrible and I am contacting the CEO of the company as well as reporting to the Better Business Bureau. I don’t suggest ordering from this company!”
“I extend my heartfelt gratitude to Unique Recovery Firm for their exceptional assistance in reclaiming my lost funds. Their unmatched professionalism, swift response, and deep expertise turned a hopeless situation into a success story. From the first contact to the final recovery, their transparency and dedication stood out remarkably. Unique Recovery Firm not only restored my finances but also renewed my trust in justice. I confidently recommend their services to anyone seeking a reliable and ethical recovery solution.”
“I ordered on June 14th for my 50th birthday trip to the beach and as of today July 15th I still have not received my order. It was supposed to be delivered by June 28th and no where in the description said shipping would take this long. Would not recommend this company to anyone.”
“After a month they never shipped my items. Contacted customer service and waited another week still not shipped. Filed a dispute with Paypal. Modlily customer service emailed me and said they would only ship my items if I closed the dispute. I refused. Said I would close it when my items shipped. Was supposed to ship within 24 hours, two days later nothing. Emailed them to cancel the order and refund money. Said they would issue a refund when I closed the dispute. Finally got my refund through paypal. This website is a complete scam. Do not order from them.”
“Returned a bathing suit. I asked for a credit to my credit card. Gave me a store credit. Emailed several times asking for credit card credit. Received repetitive replies not addressing issue. Went to use store credit, it disappeared! The answer again is repetitive replies not addressing issue
I will never order again from them and advise never to use this site!!”
“I ordered swimsuits and a dress a month ago and still not shipped. I've contacted them through the customer service chat and get the same answer . " No worries I will expedite your shipment " .That's been for 2 weeks and still not shipped. This is a scam company. I'm just sorry it took so much money to find out.”
“The swimsuits I ordered almost a month ago still have NOT shipped from their warehouse! Every time I attempt to chat with their customer service agents, I get the same response "I will do everything I can to expedite your order". This was a re-order from swimsuits I ordered 4 months ago. They were cheaply made, but Modlily didn't initially offer me a refund; only a replacement. This company is ripping people off. Do not waste your money... buyer beware!
I asked for a refund today (July 12, 2025), so I guess I'll see how long it takes for them to come up with another excuse. I'm going to report them to BBB.”
“I received my 2 piece bathing suit and the tag from the inside was almost ripped off..falling off and the bottoms guard was missing..so it was probably a return from someone else they sent me..not impressed.”
“My order was never delivered. It says it was delivered to my front porch. I live in an apartment building. I have checked the entire building nothing was delivered. Can't get a hold of the delivery company. No proof they actually delivered it. I just get told to contact delivery company. This is a lesson I've learned. I am now out the money. All I was told was contact the delivery company. The delivery company does not answer. Says it will not take a message. I do not believe my stuff was delivered. I believe this is a scam company. And it is unfortunate. I have a feeling this is what they do. I would not order from this company unless you want to throw money away.”
“If I could give 0 I would. They do not send the items on time, when asked for a refund they refused, then asked to give me store credit. I asked for a full refund and they still gave me a store credit. Its been several days that I have asked for a refund and still have not gotten this resolved. Do not purchase from them”
“Do not order from here unless you have money to throw away! I have been awaiting a return label for 5 bathing suits since 5/19. I contact customer service daily and am told I will receive an email with the label by the end of the day. Still nothing. They keep offering store credits and discounts. I will never shop there again and have told them this every time.”
“I ordered four swimsuits and a dress from them. I didn’t like two of the suits and tried to exchange them. After much chat time I never received the exchanges. They said they would credit my card, but it hasn’t happened yet.”
“I will never order from modlily again and in my opinion they need to be put out of business i have waited on my order for 2 months now and I keep getting the run around from them”
