“Never again! This was the first AND last time I will ever order with Modlily. I placed an order for swimsuits on 5/27/25 and a month later they haven't even shipped! Lost a month of swimsuit weather waiting and waiting--despite having reached out to them and was told the order would be expedited. That was 2 weeks ago. Ridiculous.”
“I ordered 5 swimsuits and didn't like any. I went on line and got their shipping label. I took to Ups June 3rd, first they said they hadn't received it. Now they it's sitting in the warehouse. How about giving me my refund???”
“Save yourself the aggravation and do not order off of this website. I ordered a bathing suit. I noticed after two weeks it still hadn’t shipped. I contacted them several times. They kept telling me they would put a rush on it, thanked me for my patience and understanding. I kept getting told the same thing yet nothing was happening. Finally after a month, I told them forget it, just cancel the order. They told me if I keep the order they’ll give me a 35% store credit. I said no. Then they said they’ll give me a refund as store credit. I said no, you will give me 100% refund on my original payment method. I will continue to contact them every day until I get my refund. Everything was very suspicious and did not sit well with me. As cute as the things on their website looked, I will never purchase anything from here again.”
“Everything! Do not shop or order from this company. You will not get your items in a timely manner, you will never speak to a person, and you will only be offered store credit.I still have not received my items even though it said 24 hour dispatch and quick ship item. It has now been over a month.”
“The only reason I ordered from Modily, was due to reading reviews of how wonderful they are! Not at all, they are terrible! You can't speak to anyone, when you try to live chat, you get notifications that you have been switched to 3 different people. I will never ever order from here again. Terrible Customer Service. I should have just went with Amazon or somewhere in the US. You live, you learn.”
“Bought 4 items returned 3 wanted a refund to my credit card they tried to give me a store credit. This is still an ongoing request. I still have not gotten my refund but they have the 3 items I sent back. I rate them 0/10”
“I ordered 5 weeks before I was leaving for a trip. Got a notification that my package was delivered, it was not, the photo was of a delivery guy holding my package in his truck. I called the delivery company and they verified the picture was not a delivery to my house. I called Modlily and they told me they would resend. The replacement never arrived. I contacted them again and they said they would get back to me with me, crickets. Contacted them again and they told me that too much time had passed without notification. What????? Never again.”
“I bought a bathing suit through this company. They take weeks to deliver. The sizes run smaller. And when it comes to returns they expect u to pay to return it . They don’t work with you . Don’t buy unless u wanna be disappointed”
“Terrible customer service. Will not buy from them again. Chat is horrible - Clara let me wait 45 minutes, could not find my order, would not go ask for help. Took FOREVER to get my order which was separated into 2 orders. It took over 6 weeks to get the 2nd half of my order. Terrible service. Do better Modlilly!
Still waiting on a refund. Also need to send back an item I received about a month after the rest of the order. I would exchange it but I don’t want to deal with you anymore. So disappointed in your service.”
“Ad misleading - does not state must be same item to get 4th free. Immediately contacted via chat to cancel when order did not reflect 4th item free - was told refund would post 5-7 days. Contacted them almost daily since then via chat & email - same response "give me a moment to review" - going on 3 weeks - still no refund-- gave company the option to credit account- now filed with directly with card company to dispute..”
“Customer service does not exist!! I tried every way they offered to contact them but no response. As long as what you ordered fits your good .. The swimsuits I ordered were good quality. But I am stuck with 3 that needed to be returned!! Learned my lesson with this company!!! Buyer beware!!”
“First, it is impossible to speak with someone. I do not count bots as people. The exchange policy is a joke. I bought 2 bathing suits but I have to exchange them or I must pay for return shipping (no free shipping here). Some of this is on me for not reading it through but the so called east return is misleading. The bottom line is that it's best to shop in store locally for bathing suits or you wind up paying more. This was not worth the effort. Off to Kohls!!”
“I wish I could give zero stars. I placed an order with Modlily over a month ago, paying $75.96 for two bathing suits that were clearly advertised as arriving well before the date of an event I needed them for. Not only did the items fail to arrive on time, they still haven't arrived — six days past the expected delivery window.
What’s worse? Modlily is now dragging their feet about issuing a refund. Instead of simply doing the right thing, they’re trying to force me to accept a store credit — for a store I have zero intention of ever using again. I didn't get what I paid for, the event has come and gone, and now I'm stuck with a $75.96 charge and absolutely nothing to show for it. They did offer a new shipping date - 6-19, NOT HELPFUL!
This company is unreliable, deceptive, and unprofessional. If you value your money or your time, avoid Modlily at all costs. There are far more reputable retailers out there who actually respect their customers and stand behind their service.”
“Only giving one star because I had to to write a review. Ordered over a month ago and they assured me several times that they expedited my order and it would be shipped immediately. Order hasn't been delivered and they have stopped responding to my inquiries. Going to contact credit card company and get them to issue a scam alert for this company.”
“Only giving one star because I had to to write a review. Ordered over a month ago and they assured me several times that they expedited my order and it would be shipped immediately. Order hasn't been delivered and they have stopped responding to my inquiries. Going to contact credit card company and get them to issue a scam alert for this company.”
“I ordered several items and never received any of them, I did the customer service chat and sent emails, same robotic message, no email return, no number to call for customer service. This company is terrible, all the advertisement and emails but no response or customer service never again will I order from them.”
“For two weeks I've been receiving emails indicating my order has shipped. Today I clicked the tracking order and received a message that it's an incorrect number. Reading the other complaints, I'm beginning to wonder if the company is still in business. I haven't received a refund, nor my order.”
“I need to make a return and nothing is working. The email is not working as it tells me to try again. Nobody is answering the chat. I’ve tried three times. When you try to click on the website, there is nothing that drops down for further help. I believe I was scammed and they’re not allowing me to contact them for a refund.”
“Horrible horrible customer service! I will
Never order from them again! They make things so very painful just to return an item. The sizing was horrible too!! I’ve contacted customer service for two weeks at least 10 times and still haven’t seen progress!”
