“Modlily advertised "Buy 3 get 1 free", so I took the bait and ordered 4 swimsuits on July 6. My PayPal was immediately charged, which should have been a red flag since most reputable companies won't charge you until your order ships. On July 16, I received one swimsuit (I ordered 4). I frequently checked the website to see when the remaining 3 pieces would ship, and messaged customer service several times. I was told the items would be shipped by July 22 and delivered no later than August 1. July 22 passes and still no tracking info. Then I receive an email that one of the pieces I was waiting for was now "out of stock" and that i was issued a store credit. (This means i would now receive only 3 swimsuits, rather than 4, for the same price - SCAM.) Again i contacted customer service (online chat) which has some definite communication deficiencies to say the least. I requested a refund to my paypal rather than a store credit. Fast forward, on July 30 the remaining items still had not shipped and my PayPal account still had not been credited so I canceled the order and again requested a refund to my PayPal. I was told there would be a fee for a return shipping label...?? I explained i did not need a shipping label as there was nothing to return. The next morning after I canceled the order and requested a refund, they finally shipped the remaining items, presumably so that they can now charge me for a return shipping label. I think "Buy 3 get 1 free" is a complete scam to get you to pay full price. The 4th "free" item conveniently becomes "out of stock". I am still working on my refund. BUYER BEWARE.”
“Ordered July 10th and was suppose to be delivered July 22nd…..Still not delivered … Sent live message but no date or info… Read your customers complaint and their having the same problem I am with not getting their swimsuits order …. Please let me know when my orders will arrive ! Thanks”
“Wish I had read reviews before purchasing. Everything you read is true. Takes a long time to get your order, the website is not user friendly and the product is just okay. I can't even figure out where I'm suppose to return items. After what I have read, I think I'll just call this a loss and remove this annoying company from my email.”
“DO NOT ORDER FROM THIS COMPANY!!! I canceled an order, got confirmation from 3 separate CSR's and they still shipped the order. The order never arrived despite tracking saying it did. They will take no accountability for shipping a canceled order. All of their responses are automatically generated so you get told the same thing over and over. Sent all the screenshots to my bank and disputed the charge. If you want to avoid a headache stay away from this company!”
“You will be inundated with emails and texts from Modlily starting when you putting an item in your cart and they will continue forever! Their website is not user friendly either. I tried to look at my order and track it but they had the wrong order number for me and I couldn’t change it.the clothes I ordered where okay, barely. I recommend CurveDreams instead.”
“I ordered a size small dress. It looked like a tent it was so huge. The material was cheap and workmanship poor. Don't waste your money waiting weeks for this junk to arrive.”
“I canceled my order before it shipped.. been chatting with Clara customer service for days.. and nothing.. waiting for them to refund my money.. still waiting.. soon going to get lawyers on this... don't buy from this company..”
“I ordered a bathing suit. It took over a month to get it. It was too small so I returned for larger size. The bottom on this one isn't sewn right. When I asked in chat because you can't speak with anyone, I was told I couldn't return an exchange. What???? I was a good customer, but will not order from them again.”
“Do NOT buy from this company. The swim suits do not arrive as pictured (think much more like hipster undies than the bikini bottoms pictured). Also, they make it EXTREMELY hard to get your money back if you return items.”
“Horrible customer service.
Leaning towards a scam site.
Returned an item, immediately received confirmation the item was received. “Waiting for the warehouse to inspect item”
It has now been 2 months.
Will never use this company again.”
“My item never shipped. I kept getting emails stating my items was shipped and I would get a tracking number within 24 hours. Never happened. Customer service just told me to be "patient" and promised expedited shipping upgrade, "1-3 days". That never happened either. Even though my order was not shipped, they refused to cancel my order stating it was "processing". It's been "processing for weeks now". I even purchased the extra "shipping guarantee" as well What a joke. I am disputing the charges now with my credit card company.”
“Advertised bathing suit bottom as high waisted when in fact it was a bikini . You have done nothing but give me the run around about correcting this, and your error is at my expense!!!!! Looking up ALL my correspondence with you!! Will not order from you again and I will definitely pass the word on about your company !!”
“I am very disappointed in the top I ordered. It was not "true to size " as advertised. The material is terrible,
I washed and.ironed it the folding wrinkles dont come out. I'll chock this experience up and donate the top and remove Modlily from list”
“Horrible customer service. I return two bathing suits 6 weeks ago and their site is confusing in asking how to refund so money was refunded to my ‘wallet’ them. They say you can request it be refunded to you directly. I have now asked over 6 times. Nothing. Their ‘live chat’ is a joke and is over an hour wait. Don’t shop there!”
“The swim suit I ordered was to big had no return information I sent it back to the address on the package no order number was sent. They have not returned my credit. They are a rip off”
“Order not processed for days, even though Modlily posted charge to my credit card right away. I canceled order repeatedly, but kept getting messages offering new deals or not acknowledging cancellation. Company trying to push store credit, and delay refund for many days. I will never use this company again”
“Been a month since a return and no credit to my account. Customer service says they're still inspecting and the credit should be issued tomorrow. They say this everytime I contact them. I have had to put this purchase in dispute with my credit card company. Do not buy from this company”
“Ordered $290 plus.Wrong size sent on all items. Modlily said I could keep the order and would refund $60. Keep clothes that don’t fit? Unacceptable! Finally settled for a $98 refund on my card. Took months for the items to be received, wrong size, refund $98???? Come on now!!!”
