“DO NOT PAY FOR EXPEDITED SHIPPING!!! I paid for expedited shipping having known that their normal shipping takes a while. Despite getting emails saying that I should expect delivery by a certain date, their tracking showed it hadn't even shipped yet. After several attempts to contact their customer service for a refund on the shipping they only sent me a coupon for my next purchase. I don't think I plan to order again and I feel they should honor the fact they didn't ship within their promised timelines.
I liked their clothes but hate their service. Thank goodness I have other options for clothing.”
“I needed a new tankini set for Hawaii and Modlily came through! I bought a very cute and tropical set that looks and feels great on! Will buy from them again!”
“I’ve been a Modlily shopper for several years purchasing many items. It is refreshing to work with an internet company that has integrity and is honest. I’ve had a few returns that have worked seamlessly.”
“I bought what I thought was a beautiful sweatshirt. Thus item is NOT a sweatshirt. It is a stretchy piece of cloth worth $10 and I paid over $50. Not realizing thus was made in China whom have no clue what is being advertised. VERY DISAPPOINTED TO GIVE THIS AS A CHRISTMAS GIFT”
“Terrible quality swim suit material - thin and faded. Colours don’t match top and bottom, then return process is intentionally impossible; when you submit a request, first the button to initiate it doesn’t work, then you don’t receive any instructions/labels. Then, when you “Chat” with them about this and they send you a label, they charge a “return fee” - though not before stalling the refund, asking repeatedly that you return the balance to “store credit”. Total crooks. Stay away!!”
