“Ordered 5 swimsuits and waited two months for nothing. Their tracking information is a joke...doesn't give you actual cities, just inbound/outbound facility. I paid with PayPal and had to get them involved after two months had passed and went back and forth between them and Modlily. They sent new? tracking information that said my package had came to USPS (I have a PO box there, so that was a lie) and was authorized to be sent back? Wish I had read the reviews, because it sounds like I will not get my money back. Really sad, because their swimsuits look nice, but if you read the reviews come back saying they aren't anything like the picture? I wouldn't know...🙄”
“I ordered a bathing suit almost 2 months ago… still haven’t received it. Says it’s processing. If you want a bathing suit for the summer months, I strongly suggest you shop elsewhere. They give you a delivery date but you will wait more than a month longer than the date they tell you. Would never buy from this company again.”
“I will NEVER order from Modlily again!! Placed order and paid. Showing now cart empty and order was never received nor payment under my email or phone number. Lost my money and no package. Lesson learned!!!!”
“DO NOT ORDER FROM THIS COMPANY!!! I placed a order June 2nd it is now June 25th and the order is still showing processing. I did a chat with one of their representatives and was told it would be July the 7th before it would even ship. I repeat if you want your product in a timely manner do not order from this company. When I placed the order I was told the latest date to receive would be June 26th. Now they say it will not ship until July 7th.”
“I’ve been trying to get my money refunded to my card for over a month. They keep saying they’ll give me e a credit. I’ll NEVER order from a non American company again!!!”
“LIVE CHAT-
My question was-
I placed an order on June 20, never received an email with order # but the $$ was taken out of my account.
REPLY WAS-
One of our representatives will be with you shortly. Please wait for a moment. Thank you for your patience.
WAITED-10 minutes, no reply, I gave up
OTHER OPTION WAS MESSENGER-
SAME REPLY-
Please wait take a moment to check on that for you
😡😡😡”
“I placed my order 6 weeks ago and am still waiting for it. Customer service says it’s been delivered but could not provide a picture or any information as to where it was delivered, but it was not to my house! They said they will recreate the package and expedite shipping but I doubt I will ever receive what the so eagerly took my money for. Lesson learned, listen to other reviews!! This company is terrible.”
“Do not order from here. You will not get refunded. I’ve been fighting with them to get my money back for my return now for almost 2 months. I checked I wanted a refund from the beginning, and they just ignored me and gave me store credit. They are a scam. Stay far away. It’s the most ridiculous company, I’ve ever ordered from. Never again.”
“BUYER BEWARE…do not order from Modlily. Never got the item I ordered and they are next to impossible to contact. I’m reporting them to the Better Business Bureau and calling my bank to report fraud. Under no circumstance should you order from them!”
“Wish I had checked here before I ordered. Took over a month to receive my order and that was only after I kept reaching out to them through chat and email. Barely made it in time for my vacation. Now I am waiting on the clothes I returned. I used my own shipping label so know when they got the return. It's been over two months now, me reaching out to chat and being told twice I'd get the refund in 24 hours, no response to my emails or messages on social media. Tomorrow I will get PayPal and my bank involved.”
“placed and paid for my order May 24 just got a notice that it’s been shipped but I should look for the shipping in the next two days to be able to track it and it is not supposed to be here until June 24 after everything I’m reading I have no confidence I will receive the swimsuits. I was told my order would be expedited Beware no one should order from this company.!”
“Beware of ordering from Modlilly. I ordered a month ago and still have not got my order. When asking when it will ship i get a response of its a hot item, it will be sent as soon as possible. The shipping date keeps changing to further out. Trying to cancel and that's been difficult.”
“Ridiculous that a month later I still don't have my order. Apparently it has shipped but the tracking information sucks. Was at the latest suppose to be here by the 24 th of June. Still nothing. I WILL MOST DEFINITELY NOT BUY FROM THEM AGAIN. BEWARE IF N YOU WANT IT QUICKLY DON'T USE THIS COMPANY”
“Trying to get my refund returned to my original payment card ..... Seems to be taking an age...... Not good service this.... Quick enough to take the money but very slow at returning it when a returned item has been received. Not a good policy to put into an account with Modlily when not requested to
Wouldn't recommend or buy again from you”
“I ordered swimsuits in March for a trip I am taking in July. It is now less than 2 weeks before my trip and still no suits!! The online chat person finally said I cam expect them in the middle of August!! Just in time for me to not get to wear them.on my trip! Never again.”
“Placed an order on 4/23, as of today, 6/23, I have not received my order. I have been requesting a refund for a month, can’t get a straight answer. I am extremely frustrated. Will never order again, and will make sure my family and friends know what a horrible website and customer service!”
