The product itself it very nice and everything works very well. The only issue I have come across has been the customer service. I had issues with there being a dent in my desktop and one of my monitor arms having an upside down logo. I was met with an option for getting a free accessory from a specific lineup of $50 and under if memory serves me right. This was unfortunate. I then found a scratch on my desk soon after and reached out, but was met with silence. I wish I had chosen a different desktop rather than the matte black one. I consider this experience 4/5 stars due to the product being well build and working as intended thus far, but the customer service being poor in the end.