The baseline product is decent, but there are a lot of things they need to refine perfect, workout, etc. and at this pricepoint that should not be the case. The packaging was not great and there was some damage received during shipping. They were great with replacing the damaged parts, but when the new set came it had similar problems again. assembly wasn't bad, and the videos helped, but under desk computer carriage did not fit the advertised size and when I inquired they told me to just drill the holes I needed. It all worked out in the end, more or less, but after some time and some wear and tear, I asked to order just some specific replacement pieces, that I was willing to buy, and I have never had a company give me so much trouble with giving me specific replacement pieces. I had to jump through hoops for them to pretty much tell me that I could not get specific pieces and that I would have to order a whole new desk more or less. I gave up and haven't bothered contacting them again for any of my needs, questions, or follow-ups. It's not a bad product in the end, there are just so many issues that add up to a not-great experience. Given how expensive it is, I wouldn't say the investment is not worth the value of what you get back in the end.