Awful company (at least the Cannock division is). Used for an end of tenancy clean. Firstly, we were quoted for inside of a built in fridge (amongst other things) to be done as part of this service. This was not done, and the manager argued that these things weren't included in EOT clean - basically she was lying. Other areas were not cleaned to a satisfactory standard, and when sent photographic evidence, the manager was so rude to us I could hardly comprehend it, especially as we approached her so nicely. She audibly scoffed at my partner down the phone when he asked if she might consider a 10% discount due to the parts missed (cobwebs in bedroom, 2 kitchen cupboards not cleaned, fridge not cleaned, etc.) We also organised a time for them to come beforehand that worked for us in terms of us moving out and moving into our new place, but they showed up several hours early and insisted on coming in and starting, which made it really hard for us to do what we needed to do. They simply wouldn't go away and come back at the pre-agreed time... It turned out they absolutely wanted to finish by 3pm in order to get to another job which I think is also why they left our place unfinished. Altogether this was a really rough experience - we never did get our discount because I found the lady too horrible and stressful to talk to, so I left it. But I will do my best to make sure other people know how bad they are!