A barely mobile lady and her heavily disabled son used these cleaners against my advice. For a cleaning company that came several times a week, the house was not clean. It is sad to see the weak get the worst service and be taken advantage of. Guilty of being too kind, in their innocence. I feel it fair to say that Molly Maid are a company that employs unqualified staff with bad work contracts. There is little to no incentive to do a good job. Management never comes to the premises to inspect the results and the only time you will ever see management is on the first day when signing the contract. After that, they "ghost" you all the way, in modern parlance. By default, the customer is placed in the position of the complainer, whereas it is their job to find out if the job is being done well. They are expensive, for a service you could do better yourself. Cleaning staff lacks a proactive attitude that can't be taught. They don't see the work nor do they look for it. Dust and cobwebs left in full view in the corners lead to absurd situations in which you almost have to tell the professionals their job. They will literally sweep round a paper bin without lifting it. They will not look behind doors either. For vulnerable people, it is very hard to get out of this contract which is another thing to consider. Among my various memories, one of the cleaners came in with the flu during Covid times, sneezing all over the house. Another stood around just 20 minutes after arrival, not knowing what to do other than butter a piece of toast for the elderly lady in question. We looked at her filling in her feedback on her phone on our clock. It led to uncomfortable looks between us as she stood in the surrounding mess, oblivious to it all. Fridge needed cleaning, grease needed cleaning off the extractor fan, armchairs needed moving...she had no idea. When she came out of her daydream and realized she was standing in the kitchen with another 20 minutes before leaving time, she would say "D'y want yer book?" and go and fetch it in the bedroom. (A phrase that became famous among us) For a house in which the residents hardly moved, it should have been spic and span to the highest degree. Maybe also there is the fact that cleaning is always rushed due to the number of houses they have on their schedule - a fact that the cleaners will happily share with you. I have no idea how this company stays in business by not caring to such an extent. The staff are only partly to blame, since it is clear they are not briefed or trained. Sorry, Mollies but fair is fair.