I was told that the cleaners would do "whatever was needed" there were several areas that were not done the first week. I was disappointed not to hear from the manager after the first call to check that everything was in order. The second week I asked thegirls to please steam clean some of the conservatory. I had enquired about steam cleaning with gayle when she came to give me a quotation, she said that if I got my steam cleaner out then they would do it. I was given an excuse involving the girls not being covered by insurance to clean the rabbit area due to bodily fluids?????? (What about the bathroom, in that case?). All in all I am thoroughly disappointed by what I was hoping to be a professional cleaning company.