The cleaners were very friendly. However, on the first clean during which they were to bring my house up to "standard," I was not totally satisfied with the clean. The toilets were not brushed clean, the hoovering was spotty, and the sweeping and mopping of the kitchen was not well done. One of my rooms was not swept at all, and my kitchen table was still sticky. That said, the next clean was much better and I didn't find anything that I wished they had done better. However, I did have to wait over two hours from the time I was told they would arrive after, which was frustrating.