Anonymous
I paid £55 and I had 2 cleaners who were here for 30 mins , so a total of 1 hour of cleaning which seems to me to be terribly expensive . The previous time they were here for an hour so I had a total of 2 hours cleaning . Why the discrepancy in time ? Lots of things like mirrors , glass , doors , mirrirs were not done this time .Wasn't swept under the sofas either visit . When I phoned after the cleaners left yesterday to explain that I was unhappy with paying £55 and they were here for for 30 mins I was told the price is for the job ! She didn't take on board what I was saying . She said that she would tell them to stay for at least an hour in future but I still feel I didn't get the clean that I paid for yesterday . I asked if the price of the job had been calculated incorrectly . I was told no . She was not sympathetic to my concerns . I am now seriously thinking whether to get someone else to do the job instead of Molly maid . I chose them having had them years ago and knowing that they weren't cheap but just wanted a thorough clean doing by a professional company which I don't think I've had. I feel disappointed and let down . On a positive note the two ladies who came are very pleasant and one of them particularly seems quite meticulous .
3 years ago
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MOLLY MAID UK has a 4.27 average rating from 1,341 reviews

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