Katie
When I had the initial consultation I was assured that the team would be thorough and spend as long as they need to clean my house too to bottom and only leave when the job was done. I was told we didn’t need an initial clean as our house was clean and tidy and recommended a fortnightly clean. On the first clean, the cleaning team were only in my house for a total of 40 minutes, to clean a 3 bedroom house, including main bathroom and downstairs loo. The bathroom was clean and it smelt like it had been vacuumed but if a note hadn’t been left on the side in the kitchen and the toilet roll folded into triangles then I wouldn’t have know they’d been in my house. I clean my bathroom and down stairs loo, Polish all furniture etc thoroughly myself once and week, hoover twice a day. I purposely left it as I knew the cleaning team were coming. The skirting boards were missed, no furniture or ornaments had been moved, the microwave wasn’t thoroughly cleaned nor had the cupboards, doors or sides been wiped down. I was extremely disappointed and called the local management straight away to express my disappointment. Hiring someone to come and clean your house was a big division for my husband and myself as we’re thorough. My husband also spoke to the mamaneent and we were told that 3 ladies came on the day and one was in training. It was agreed that they would revisit again on the Friday. The two ladies that came confirmed that there were 3 but no one was in training. Therefore the lady in the head office had lied to my husband to make an excuse for a shoddy job! Upon coming on the Friday, I was also told that they weren’t told it was a first clean house. They cleaned the house again and although they were more thorough I was less than impressed when they entered my house with grass over their shoes and didn’t take them off, which left the front porch with grass over the carpet. I won’t be recommending molly maid and the price charged is extortionate considering what was confirmed would be done in the consultation and what work was done.
2 years ago
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MOLLY MAID UK has a 4.27 average rating from 1,340 reviews

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