You're communication is poor. You should treat every new customer as though they know nothing about Molly Maid (which I don't). You've treated me as if I know how you operate and I don't! I've been waiting two weeks for a call to set up a direct debit. I didn't know the cleaners can turn up anytime on the allotted day - this wasn't communicated. I didn't know how to pay - this wasn't communicated. I've had to chase you every set and for the amount you are charging I expected a much more professional approach. Not sure if I want the direct debit set up as I'm not sure how much longer I will use you.