I am writing this on behalf of my parents. Like others - there may be Molly Maid franchises that do what they say they are going to do - but not so in Ayr. My parents paid MM for 2 cleaners for 2 hours alternate weeks. The cleaning (vacuum, dust, clean) includes: both bathrooms (one family, one small cloakroom), hall, stairs, landing, lounge, kitchen. When it first started it was ok, but then a couple of months ago, Dad asked me how much I would pay a cleaner. This was the day after the 2 cleaners stayed for 30 mins tops, and my parents still paid £50. Not even a promise in my book - far less a lick and a promise. I started looking at reviews from other MM Ayr customers, and my Dad could have written them. I was visiting recently, and they stayed no more than 45 mins, during which time I do not know what they did - but they certainly had not vacuumed the floors. This was their last clean. The cleaners themselves were friendly and appeared to be kind to my parents. But the trust evaporated after the £50 for 30 mins of cleaning. So not surprising that my parents now have different cleaners. When Dad cancelled, he said it sounded like they had been forewarned; certainly not surprised.