We arranged a deep clean of a small kitchen and bathroom after a tenant had moved out. The brief was extremely clear. 3 cleaners arrived and after 2 hours work they left. When we checked their work it was well below standard, having missed one draw completely, not cleaning all surfaces, just overall extremely poor. The franchise owner, Terry May was contacted and he visited the same day. Rather than communicate with us and agree with how bad a job was done. He was silent, took photos - no apology, no recognition of the mess we were pointing out. His attitude was defensive and simply rude. He organised another clean the following day with different cleaners. They arrived and spent another 2 hours cleaning, and did a must better job. Since this second clean the franchise owner has not been in touch to check if we were satisfied. Overall very disappointed by the franchise in the north east and I would not recommend.