The one star is for the lovely people that they have. As far as management and quality control, this is pretty non-existent. Although they are reasonably good at getting back to you....if you ask. Had a deep clean on an empty house, there was nothing moved in yet, just windows and white goods. Quoted 2-3hrs spent 2 hours and forgot to clean the oven, check behind appliance and even look at the store cupboard. Cleaned the oven myself after being told "it's going to need a day to soak and it may still not be fully clean??" -Mr Muscle people, loves the jobs you hate! Never had a follow up - probably thought "ahh well we've lost this repeat business, forget it". Was recommended by a family member, they are not happy. It's a shame, because you have a huge part of a successful business in place, the staff. Why you wouldn't spend some time in making sure a simple thing like, a checklist and a quick check via a manager (this can be done via video chat by the way, you can sit at your desk).