Anonymous
Terrible and shocking customer service. I offered tea/coffee to the cleaners and spoke to them politely. But still I received a poor clean with surfaces, floors, windowsills, and kitchen surfaces left dirty. When I pointed these areas out politely they replied in a confrontational manner “we've already done that!” “What’s the problem!?” and then decided to talk about me rudely in my bathroom (which I could hear). I complained to their manager who replied to me and my husband that my complaints were all “speculation”. She then stated that I was a “certain sort of person” and insulted me to my husband before hanging up on him. Extremely shocking and unprofessional customer services. A horrendous and upsetting experience. And I paid a lot of money to receive such treatment. In the end it’s not about money. No one should be treated like that.
7 months ago
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MOLLY MAID UK has a 4.28 average rating from 1,339 reviews

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