Outstanding customer service. I had a few questions and called the customer service phone number, I spoke with one of the owners. He answered all my questions and was very friendly! I purchased the wool-filled crate pad inserts, armor crate water-resistant liner and 3 crate pad covers. The fabric is sturdy and they wash very well. I only wish maybe the covers had snaps to close the covers instead of a zipper. The white zipper draws attention to my puppy and she has chewed up the zipper. I now am using a pillow sham over my beauty crate covers to prevent her from chewing the zipper. I am apprehensive in using the other covers, I don't want them ruined too. All in all I love everything about Molly Mutt!!!!!!