The worst warranty company. The mechanic wouldn't contact the warranty company. Had 1 week to contact them. I had no idea they weren't contacted. When I found out, the 1 week window was over. Next time I found time to go to another mechanic was a few months later. The warranty company said they can't do anything about this claim now. As if the problem has gone away because missing the 1 week window fixed the problem somehow. Don't waste your money on these scammers. Edit after the replied elsewhere: I've only posted this to warn others about your scam. You need any excuse to not payout. Having a 1 week window is a scam. It does not make the problem go away. My mechanic did not contact you for authorisation, so somehow that was our fault, and you rejected the claim. Mechanics have told me you're impossible to work with. You need to be sued heavily.