Polite at the phone, quite easy to contact but will not cover you for anything... One way or another they will always find a way to justify it is wear and tear, no matter what the problem is. Hard to argue against it, besides very niche scenario, every faulty part will certainly break because of a certain degree of wear. Will also not cover you for diagnostics when something goes wrong, even though their website suggest they do. These guys are geniuses at phrasing things to make you feel you are cover when you are not. Save yourself time and don't give them a single penny. Contract someone else if you actually want to be covered.