Signed up to this site under a referral and was never provided with my referral reward despite me spending money on one of their physical cards as requested in their terms. App stated I needed to order a physical card first (which I already had done and I had it in my possession and had actually used it). Contacted them via email and also through the app last week and didn't hear a thing back from them. Then messaged them on Twitter and heard back very quickly but with generic responses. Then managed to get a more personal reply asking for photos which I sent and they instantly went silent again. In the meantime I started researching them on Google and Twitter and saw some horror reviews so started trying to speak with others on twitter so we could help each other. Then within a few minutes I was blocked by both accounts Monese hold on twitter which then blocked the only form of communication they were actually responding on. I have also tried calling several times. Most of the time it won't connect you and on the odd occasion it does and puts you on hold it then cuts you off after a few minutes. For anyone else who has had problems with referrals, problems with them blocking your account, problems with their customer service, etc, if you have messaged them and not received a response within 15 days then please report them via the financial ombudsman.
2 years ago
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Monese has a 1.4 average rating from 112 reviews

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