Checked emails this morning still no emails off moneybarn 8 days since moneybarn has agreed with the fos and you asked for my bank details No reply to emails !! So my next options is to get the press involved and possibly a call to Jeramy vine show on bbc radio 2 . No reply to emails never get through on the phone i work 9 till 5.30 so office is closed when I finish work . Been told by Mia that shes forwarded my messages to the complaints team.im sick of hearing these excuses I will go to court as advised by a solicitor as I will get a quicker response, my redress as discussed with FOS a plus compensation for the fact you don’t response and have put me in difficulty for 4years.. I’m not asking for a 2hour phone call just an email to get my bank details and my pay out. Just as you would if the shoe was on the other foot. Surely it’s a simple process now all the investigation has been done or isit because your in the wrong and don’t want to pay out so will drag it on as long as possible? Amanda 510564