This is the most inept, incompetent, horrendous, dishonest organisation I have ever had the misfortune to deaI with in over 40 years in business. They have not got a cIue about 'customer service' - their Customer Services Department is based in South Africa and their operators neither speak or understand EngIish. If, as is my case, your issue is being deaIt with by Executive CompIaints there is no way of getting through to them by phone and e-maiIs take days to answer. I have had my vehicIe soId 6 times and 6 times I have Iost the saIe due to the incompetence of Moneybarn - who then continue to issue their threats and refuse to find a soIution. When you answer a caII from them it diverts to an automated message and you are put in a queue waiting 'for the next avaiIabIe operator'. I have advised on MuItipIe occasions that I do not respond to this type of 'customer service' and wiII onIy deaI with person to person caIIs - this is ignored and caIIs, texts and threats continue. I wouId seriousIy go without a vehicIe before signing an agreement with these charIotens.