no idea why they use such rubbish couriers ! They delivered flowers to the site office, too lazy to ring the bell, on a Saturday morning of a bank holiday. Flowers sat in the office until Tuesday when it reopended ! Today they say they were "unable to deliver" a present and card ordered a week ago for my Great Niece's 2nd Birthday on Sunday.. They say they will attempt delivery on Monday !! What good is that? There were instructions to leave the parcel outside the apartment or with any neighbour (not many in the building of just a few apartments) there are also large post boxed capable of taking small parcels in the entrance hall ! USELESS ..... maybe ok for condolence cards that dont matter if delayed but otherwise will post a card and send a gift (less overpriced too) thru Amazon instead...