Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,283 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been using moonpig for many years now never had a problem ,but a recent order wasn't delivered on guaranteed day ,chased this up , to be told postage refunded ,still no show of card the next day ,again chased up ,was told delayed ,possibly lost ,offered a free card to be sent ,my Dad then recieved 2 cards in same envelope ! on the following day ! Sent email complaint , obviously a bot response saying I had postage refunded ,sorry must of been a printing error !! ... laughable response, not laughing though! ,Won't use again as too many negative comments like mine”

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Posted 6 days ago

“I got my money back”

Moonpig.com 1 star review on 6th June 2025

Helpful Report

Posted 1 week ago

“Nos encantó las postales familiares. Las imágenes tienes buena calidad”

Helpful Report

Posted 1 week ago

“My experience mirrors the far too many bad experiences listed here. Arrival well after predicted dates which somewhat defeats the object. The product is a good one however the service is very bad and if try to ascertain where your card is or indeed make a complaint, you find yourself going round in never-ending loop. The complaints procedure is infuriating with one passive aggressive BOT after another replying to your enquiries in BOT_speak. As an individual purchasing a product and personalising a card when it goes wrong, it’s an experience you envisage nobody else is having. However, on the latest debacle one of my daughter’s also purchased a personalised card and paid for special delivery and the card did not arrive too. So one family, same occasion two cards purchased by different people not turning up. The problem we have is that the cards are personalised it’s for special occasions and the offer of any free postage after the event is meaningless. With so many complaints, it really does beg the question. Does this company care and the answer has to be no? My advice find another company and let MoonPig fly over the moon.”

Helpful Report

Posted 1 week ago

“⭐ 1 out of 5 – Misleading Delivery Guarantee & Poor Customer Service Moonpig claims to “guarantee” delivery dates — but this is incredibly misleading. My card didn’t arrive on the date they promised. Worse still, they didn’t even inform me — I had to chase them myself to find out what had happened. Their response? A generic apology and an offer to refund the postage… for a card that was now completely useless. No real apology, no accountability — just a shrug and “we can only refund postage.” If you can’t meet the date, don’t call it a guarantee — call it what it really is: we’ll try our best. I trusted Moonpig for an important occasion and they let me down. Very disappointing experience and sadly not the first time I’ve heard this.”

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Posted 2 weeks ago

“Excelente calidad de las tarjetas. Las impresiones con muy buen brillo”

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Posted 2 weeks ago

“I received a card from you but no envelope when I tried to request an envelope I was treated like I was a liar so I have ordered A4 envelopes off Amazon and I won’t be ordering of Moonpig.com ever again you are not the only card company out there shame on you”

Helpful Report

Posted 2 weeks ago

“Moonpig has let me down several times, blaming delivery and I have tended to give it the benefit of the doubt, until my latest experience. I design two cards for my husband's big birthday, paid extra for a named day delivery slot; despite receiving an email stating it would arrive that day, 4 days ago, these cards have still not turned up. There are no amount of apologies for such an upsetting experience. In addition I have also found it difficult to pick a decent card, the products have become very samey. Moonpig has lost its market share and this is of no surprise to me. I will never use it again!”

Helpful Report

Posted 2 weeks ago

“I will not use this company ever again. They take money, for chosen delivery date, and the card does not turn up! The service has gone down and down, and they disappoint rather than give pleasure. In any event the cards have become boring!”

Helpful Report

Posted 3 weeks ago

“Moonpig cards are highly customizable with textboxes, stickers, pictures, AI messaging, and a handwriting option. The large card was only $1 more than the small card. I could send cards to multiple recipients and select the date when they'll arrive. Looking at the other reviews I'm glad I didn't order flowers. I think service is great as long as you stick with cards.”

Helpful Report

Posted 3 weeks ago

“I ordered flowers and a card for my daughters birthday and the flowers arrived in a very poor state and were dead within three days, have sent numerous emails but still waiting for this to be dealt with Never again will I send anything from Moonpig Dreadful service”

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Posted 1 month ago

“Thanks for a swift response to my query. My original order didn't arrive on time so I contacted Moonpig who sent a replacement which arrived the next day! You delivered on great customer service and card. Thank you.”

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Posted 1 month ago

“4.5 Stars I really enjoyed using Moonpig for my greeting cards! The customization options made it feel so personal, and I absolutely loved the convenience of having the card printed and sent directly—huge time saver! The platform itself is mostly easy to use, but I did find the card creation process and font customization a bit clunky. It took some trial and error to get the text how I wanted, and I would’ve liked a few more visually appealing font options. Overall, though, it’s a great service and I’ll definitely be using Moonpig again!”

Helpful Report

Posted 1 month ago

“Great. Shipping was a bit slow, still waiting on one product to arrive. I really liked the 2/3 we've received so far!”

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Posted 1 month ago

“I would never recommend moonpig, they charged me £9.98 for a card that yet again never arrived. They advised you have to wait until 19.30 on the day for royal mail to send by tracked delivery. Wishing someone who is 83 happy birthday @ 19.30 on their birthday!!!. I gave moonpig the benefit of doubt having failed to deliver another special event card....NEVER AGAIN! YOU SHOULD BE ASHAMED”

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Posted 1 month ago

“On Thursday 10th April I ordered a card with a bottle of champagne from Moonpig. I paid extra for a Guaranteed Delivery on Wed 16th April (6 days later) for a birthday present. The card arrived on the correct date, but the bottle of champagne has still not been delivered. Rubbish service. I want an apology and a full refund of the delivery cost. I've looked everywhere on the Moonpig website but can't find any way of getting touch. Dreadful. My order number is 2510023WWP3”

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Posted 1 month ago

“Daughters organised Mothers Day delivery of card and flowers. Flowers were wilted and followed advise but didn't help . Binned by Thursday. 3 emails ignored. Extremely disappointed and definitely not worth money they spent. Won't download photos for proof either”

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Posted 2 months ago

“The 'rose' plant arrived half dead , shameful product.”

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Posted 2 months ago

“Flowers from daughter were very poor. Complained and was sent a replacement which was worse nothing like picture on website”

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Posted 2 months ago

“I received a Mothers Day plant which arrived half dead, a photo was attached to my first email and with no card inside allowing me to thank the sender. I immediately contacted Moonpig and was informed that I would hear from the company within 48 hours. I have now sent three emails and still have not received a response after 11 days!! Lyn Godden”

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Posted 2 months ago

Moonpig.com is rated 1.5 based on 1,283 reviews