Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.50

1.5 Rating 1,271 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,271 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 10th April 2025

207

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4.5 Stars I really enjoyed using Moonpig for my greeting cards! The customization options made it feel so personal, and I absolutely loved the convenience of having the card printed and sent directly—huge time saver! The platform itself is mostly easy to use, but I did find the card creation process and font customization a bit clunky. It took some trial and error to get the text how I wanted, and I would’ve liked a few more visually appealing font options. Overall, though, it’s a great service and I’ll definitely be using Moonpig again!”

Helpful Report

Posted 1 week ago

“Great. Shipping was a bit slow, still waiting on one product to arrive. I really liked the 2/3 we've received so far!”

Helpful Report

Posted 1 week ago

“I would never recommend moonpig, they charged me £9.98 for a card that yet again never arrived. They advised you have to wait until 19.30 on the day for royal mail to send by tracked delivery. Wishing someone who is 83 happy birthday @ 19.30 on their birthday!!!. I gave moonpig the benefit of doubt having failed to deliver another special event card....NEVER AGAIN! YOU SHOULD BE ASHAMED”

Helpful Report

Posted 1 week ago

“On Thursday 10th April I ordered a card with a bottle of champagne from Moonpig. I paid extra for a Guaranteed Delivery on Wed 16th April (6 days later) for a birthday present. The card arrived on the correct date, but the bottle of champagne has still not been delivered. Rubbish service. I want an apology and a full refund of the delivery cost. I've looked everywhere on the Moonpig website but can't find any way of getting touch. Dreadful. My order number is 2510023WWP3”

Helpful Report

Posted 1 week ago

“Daughters organised Mothers Day delivery of card and flowers. Flowers were wilted and followed advise but didn't help . Binned by Thursday. 3 emails ignored. Extremely disappointed and definitely not worth money they spent. Won't download photos for proof either”

Helpful Report

Posted 2 weeks ago

“The 'rose' plant arrived half dead , shameful product.”

Helpful Report

Posted 2 weeks ago

“Flowers from daughter were very poor. Complained and was sent a replacement which was worse nothing like picture on website”

Helpful Report

Posted 2 weeks ago

“I received a Mothers Day plant which arrived half dead, a photo was attached to my first email and with no card inside allowing me to thank the sender. I immediately contacted Moonpig and was informed that I would hear from the company within 48 hours. I have now sent three emails and still have not received a response after 11 days!! Lyn Godden”

Helpful Report

Posted 2 weeks ago

“My daughter sent a package of a bottle of Prosecco and a pink rose plant to arrive on Mothers Day along with the card. The package failed to arrive on Mothers Day and was found delivered around the side of my house on returning from work on the Monday. The card and Prosecco were lovely but the rose only had a couple of buds left on very dry stems with lots of petals loose in the box. It says if the pot has holes in, it is an outdoor rose which I re potted and watered but it has failed miserably. I have since planted in the garden and given it some feed but it is almost dead. This isn’t the first time I have received outdoor roses from Moonpig but each time they have died within a day or two. My daughter ordered them from Canada and I feel sad her Mother's Day gift did not provide value for money on several occasions and left her disappointed.”

Helpful Report

Posted 3 weeks ago

“Received flowers from my daughter for Mother's Day. She was working away and I haven't had the heart to tell her the flowers were awful. The flowers were squashed, battered and heads were falling off. Did the preparation as stated but the next day flowers looked worse. Really disappointed and feel sorry for my daughter having to pay for flowers that were not up to standard.”

Helpful Report

Posted 3 weeks ago

“My son ordered Mothers Day flowers & a card from me. When they arrived, the flowers were not fresh / up to standard & already wilting. We were both very disappointed. I contacted Moonpig & sent them a picture & they quickly agreed to replace the bouquet & apologised. My new & very stunning bouquet arru=ived the next day. An issue that was very quickly recified.”

Helpful Report

Posted 3 weeks ago

“I received some flowers for Mothers Day from my daughter. I don’t know how much she spent but I wouldn’t have paid £5 for them. A real disappointment and a real rip off . I’m going to suggest to her that she does not use Moon Pig again”

Helpful Report

Posted 3 weeks ago

“My son in Singapore had a card and flowers sent for Mother’s Day. They were a real disappointment. I couldn’t tell him because I didn’t want to hurt him. The flowers were dull and cheap with lots of dark evergreen foliage. I don’t know how much he spent but it was a poor showing.”

Helpful Report

Posted 3 weeks ago

“My daughter who lives in America sent me a miniature red rose for Mothering Sunday. I opened the box within minutes of its arrival. When I removed the protective plastic most of the leaves were off and black in colour. I put it in a ceramic pot and could see that one rosebud had fallen off and 3 more of the stems had snapped. I put all the damaged rose buds in water but they just went brown. Now all stems are dead and only one little stem has any green on it. I am totally disappointed particularly as I don't see my daughter that often because of her living in another country.”

Helpful Report

Posted 3 weeks ago

“Mother's day flowers arrived on Saturday. Followed instructions and hoped they would "freshen up". By Tuesday, having trimmed again, the roses were dead having never opened. What a disappointment for me and my son who had sent then to me. A complete waste of his money.”

Helpful Report

Posted 3 weeks ago

“I received a card and bouquet of flowers from my son on Mothers Day - courier just left them on the front doorstep without ringing and not knowing if anyone was in. Then when I opened the box I was disappointed at the condition of the flowers as the outside leaves on the three roses were already turning brown, two flower heads had dropped off in the box, too much ‘green foliage’ , the white gyp was nearly dead, one of the daisy type flowers had half of its petals missing. I was pleased when I chatted online to Moonpig to complain, they agreed to send a replacement bouquet - unfortunately it turned out up two days later in the same condition as the original one. I would to order from them and Iwill pass on my experience to others.”

Helpful Report

Posted 3 weeks ago

“For the second year running Moonpig have managed to ruin Mother’s Day. Last year the plant gifted to me was dead and this year the flowers and card were due to be delivered on Friday before Mothering Sunday but were delivered on Monday. Box was damaged and what flowers were included ( looked nothing like the Serenity bouquet ordered) had gone do long without water there was no reviving them. So disappointed for my daughters who organised gifts from their homes in Australia and New Zealand. In another order, a card due for delivery in NZ on 26 March has still not delivered as at 2April. Will never use again.”

Helpful Report

Posted 4 weeks ago

“My son sent me a wonderful mother's day card & bouquet, but I received someone elses, the card had personal family photos on it which has obviously been sent to the other no doubt disappointed mother. When my son contacted you he did not evan get an apology. I will never use your site again”

Helpful Report

Posted 4 weeks ago

“1 star is for the fact they were delivered on right day. Box is as left upside down on my step and upon opening a couple of large stems were broke.the sunflower and a long budding cream flower. The rest didn’t look great either. 2 days on they are all wilted and Dying. Never had a bunch of flowers do this to me. Feel sorry for my son who ordered them. I would never order flowers from there and recommend that nobody else does I spoke to Moonpig on chat but it’s my son who has to do it apparently but hedoesnt have the time. …. Gutted isn’t the word as it was my Mother’s Day gift”

Helpful Report

Posted 4 weeks ago

“A Mother's day card that arrived 2 days late is not acceptable. My daughter was not happy at all. This was Moonpigs fault as somehow they FORGOT to send the card and the flowers. After my daughter chasing its missing state they sent the card by Royal mail 24hr delivery. Shame on you Moonpig ! I am submitting this as the unhappy mother.”

Helpful Report

Posted 4 weeks ago

Moonpig.com is rated 1.5 based on 1,271 reviews