Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,348 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,348 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Live Chat, Email

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Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 15th March 2026

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

215

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a gift for my sister from Moonpig for a special occasion, and unfortunately it did not arrive on the promised delivery date. In fact, it did not arrive at all, which was extremely disappointing given how important the timing was. I contacted customer services, and while they did arrange a replacement to be sent, I was disappointed that no compensation or refund of the delivery charge was offered, especially as the original occasion had already passed. I appreciate that the issue was eventually addressed, but the late resolution meant the surprise and significance of the gift was lost. Overall, I found the experience very disappointing and had expected better, particularly when a delivery date is specifically chosen for an important event.”

Helpful Report

Posted 2 days ago

“I ordered an ecard on 14/3/26 for a 21st birthday. Previously had used Moonpig for standard cards in post. I never received notification it was sent and when recipient told me it never arrived I contacted customer services by email. No automated response on sending and never received a response to date.Very disappointed with such poor customer service. Will not be using again, shame used them since 2017.”

Helpful Report

Posted 1 week ago

“Very disappointed with moonpig!!! I’ve ordered a card the quality of images are not up to standard- dark and have some blurs. they obviously choose to do low resolution when printing. There is a mark on the second page and crease already on the first page. Item was sent fast which was great but obviously not spending enough quality time on printing an item. (I’m in the process of speaking to someone but it is out of hour times)”

Helpful Report

Posted 1 week ago

“First time user. looked to sign a card, sending to a friend, no option for that! Can’t edit now. Site trying to sell other expensive gifts etc and difficult to remove. I’ll never use again. It’s a rubbish site. Don’t use”

Helpful Report

Posted 1 week ago

“Terrible service, ordered a 21sr birthday present , no items received, and all you get is a chat bot asking do you want a refund , will never be using them again , and thus I’ve been using the for years shame .”

Helpful Report

Posted 2 weeks ago

“Flowers arrived over 24 hours after the agreed delivery time. Box was ripped open before delivery, card missing and flowers badly wilted. Frankly impossible to log a customer complaint, telephone number quoted has a recorded message from Moonpig saying that the telephone number is now out of commission, links not working on website and email unanswered. Very, very poor customer service.”

Helpful Report

Posted 3 weeks ago

“I was going through a very stressful situation and felt completely stuck. I had spent a lot of time trying to figure things out on my own, but nothing seemed to work. Eventually, I decided to look for professional help and that’s when I discovered ERF. Reaching out to them was one of the best decisions I made. Their team responded quickly and treated my situation with seriousness and respect. They carefully listened to my concerns and explained the steps they would take, which immediately gave me a sense of relief. What really stood out was their professionalism and the way they kept me informed throughout the process. I truly appreciate the effort they put into helping me, and I would recommend ERF to anyone looking for a reliable and supportive team.”

Helpful Report

Posted 3 weeks ago

“My order arrived on time but was an embarrassment to give to anyone. Came in a box at least 4 times bigger than what was in it The card envelope was torn both sides and a burst pktt of snacks inside the dented metal bucket!! After 21 messages with customer services I can only get £4.99 refund despite the fact that I sent photos of proof. My first and last using them! Disgraceful”

Helpful Report

Posted 1 month ago

“Ordered a card for my auntie’s birthday, it’s only just arrived almost 3 weeks later and totally missed her birthday. Customer service was rude and reluctantly resent the card - but wasn’t much point as it’d already missed her birthday. Unlikely to be ordering again from them”

Helpful Report

Posted 1 month ago

“Ordered flowers for my wife. They arrived half dead and nothing like the picture on the site.”

Helpful Report

Posted 1 month ago

“It seems that moonlight are not interested in having the older generation as a customer. I tried to use your services but could not unless I opened an account. Why do you have to memorise an account to sent a card? Then if you want to use your services again you would have to remember lig in details. I would not recoment your services to anybody. Bur then again I am only one customer no loss to your company..”

Helpful Report

Posted 2 months ago

“Ordered the same card 3 times for my brother at Christmas and it never came, customer service were no help”

Helpful Report

Posted 2 months ago

“I personalised, and previewed a birthday card for my daughter. Selected ‘done’, paid for it and it arrived completely blank inside. I got nowhere after a lengthy chat online. I don’t believe it was my fault but Moonpig would not give me a refund.”

Helpful Report

Posted 2 months ago

“Card delivered three days late, three different people from Moonpig have asked for and been given full details and nothing done. I won’t use them again, plenty of other options. Can’t even get my name right on their replies to emails. Would give no stars if that were possible.”

Helpful Report

Posted 2 months ago

“Ordered a card for a special birthday and paid extra for it to be delivered the next day. It never arrived and they are not at all contactable. Great concept, but not so great when it comes to customer service. It doesn’t seem they know what they are doing in that regard. Also I’ve since seen other people complain online about their ‘next day’ service. Honestly, don’t bother. Hopefully the card I ordered will show up at some point but such a real shame this little boy did not get it on his actual birthday :-(”

Helpful Report

Posted 3 months ago

“Trying to buy from a card from Moonpig is really annoying. They are always trying to add things to your purchase and you don't know where you are. It used to be so easy now it's just annoying I will get it from another site.”

Helpful Report

Posted 3 months ago

“I ordered a card for my friend for Christmas and not only did it not go to their house but it arrived today 30th December to my House . I mean what’s the point . I’m done with Moonpig”

Helpful Report

Posted 3 months ago

“Seriously, the worst company for ordering gifts and cards. Ordered gifts on the 11th December. They Email me on Monday the 22nd to let me know they cant fulfil the order. Absolutely impossible to order a replacement in time for xmas. Use a different service, thank me later.”

Helpful Report

Posted 3 months ago

“I had a dreadful experience with Moonpig. I selected my cards, personalised, chose to send straight to the recipients and added the addresses ( or so I thought ). I had nine cards so not cheap, I also added their annual fee of nine pound something, I had intended to use them again. No way will I be doing so. All my cards were sent to the same address, flat packed, without envelopes ! I was offered £2.50 compensation to fold then=m myself, provide the envelopes and post. They do not provide a customer service phone number, you have to use the long winded online chat box. They are quick to take your money but slow when it comes to resolving issues. I will not be using their service again.”

Helpful Report

Posted 3 months ago

“I ordered two Greggs Christmas cards for my son's as a laugh. According to the product information I should have received an email with Greggs vouchers within 2 days of receipt. To date I have waited 6/7 days for the vouchers. I contacted customer services who were extremely unhelpful, I have been given no reason why I have not received the vouchers, and have been told to wait while they conduct an internal investigation! I have no idea how long they are expecting me to wait. I have requested a refund which was denied. In fact one customer service operator told me he couldn't help any further as he had to "get on with his work"! As a loyal Moonpig customer of over 15 years I will not be using them again. Their customer service used to be excellent....not now! I will have to order replacement cards now, but I certainly won't be ordering them from Moonpig.”

Helpful Report

Posted 3 months ago

Moonpig.com is rated 1.5 based on 1,348 reviews