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Moonpig.com Reviews

1.5 Rating 1,292 Reviews
11 %
of reviewers recommend Moonpig.com
1.5
Based on 1,292 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Moonpig.com Reviews
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Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025
Barry Hudson
Moonpig.com 1 star review on 10th April 2025
Anonymous
Moonpig.com 1 star review on 10th April 2025
Anonymous
Moonpig.com 1 star review on 6th April 2025
Anonymous
Moonpig.com 1 star review on 2nd April 2025
Anonymous
Moonpig.com 1 star review on 2nd April 2025
Anonymous
Moonpig.com 5 star review on 22nd March 2025
Cynthia
208
Anonymous
Anonymous  // 01/01/2019
Misleading delivery date options. When selecting the card and choosing a delivery date (and paying over £3 for that), you are led to believe that the card will be delivered on the date you selected. When the order confirmation comes through it says “from the date” you selected. Then card turns up 3 days late. £3.19 for almost a week’s delivery time. On top of that, very hard to find “customer services” to complain to.
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Posted 1 week ago
I genuinely believed Moonpig would be the best choice for something special, two personalised cards and a mug to mark my husband’s milestone 50th birthday. One of those cards was from our six-year-old disabled son, who absolutely idolises his dad. So when the box marked “Delivery for someone special” arrived, I was hopeful. But only one card arrived with the box, mine. Not the one from our son, the one that mattered most. I gave it a day, thinking it might turn up. It didn’t. So I had to open the gift box, hoping some half-brained twit had packed it with the mug. Of course not. And just like that, the surprise of the mug was ruined. My husband opened his gift early with no card from his son. No heartfelt message. Just confusion and disappointment. A one-off moment gone. I reached out to customer support and ended up with Brandon, who, frankly, needs serious retraining. His tone? Arrogant. His attitude? Condescending. His empathy? Non-existent. Not once did he acknowledge the emotional weight of what had been lost. The card will turn up tomorrow, after the moment has passed, when my son is dressed, fed, and eventually hands a “Happy 50th” card hours into the day like an afterthought. What should have been joyful is now just awkward and upsetting. And after all that? No refund. Just a measly £5.99 store credit, as if I’m in a rush to order anything from them again. This wasn’t a minor oversight; it was a complete failure of care, both in service and response. You take people’s money, ruin their memories, and hand out pitiful credits like it’s a favour. Customer care shouldn’t feel like a fight. But it did. And it left me angry, deflated, and completely unheard. Part of my Order ref: 25175
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Posted 2 weeks ago
Ordered a card for next day delivery, THIS COMPANY FAILED……
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Posted 2 weeks ago
Just great.
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Posted 2 weeks ago
My husband ordered red roses, Came in a lovely box. Roses not in good shape ,buds didn't open dead within 3 days Complained to moonpig on 9second day no response. Cards are beautiful, won't buy on this site again
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Posted 3 weeks ago
Received a plant which had been badly wrapped and had come out of the pot along with dry soil. Had to repot...May live!
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Posted 3 weeks ago
I needed a card at very short notice, the person who received it was very happy and it was delivered on a Sunday. I don't know of any other service that would do this, thank-you Moonpig.
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Posted 3 weeks ago
Late again. Have had stuff from these and sent multiple birthday, Christmas and mother's day gifts and cards. All within the delivery time frame. All late by a day or two. Utterly useless
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Posted 3 weeks ago
So disappointed! Ordered a card over a week ago, was given a guarantee delivery date. Waited 8 days since I ordered and still no card has arrived. Had to chase them up myself and was told it was more than likely lost and they re issued a new card within seconds. Too late, I needed the card within the week and received no update or refund for my order.
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Posted 3 weeks ago
Have been using moonpig for many years now never had a problem ,but a recent order wasn't delivered on guaranteed day ,chased this up , to be told postage refunded ,still no show of card the next day ,again chased up ,was told delayed ,possibly lost ,offered a free card to be sent ,my Dad then recieved 2 cards in same envelope ! on the following day ! Sent email complaint , obviously a bot response saying I had postage refunded ,sorry must of been a printing error !! ... laughable response, not laughing though! ,Won't use again as too many negative comments like mine
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Posted 1 month ago
I got my money back
Moonpig.com 1 star review on 6th June 2025
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Posted 1 month ago
Nos encantó las postales familiares. Las imágenes tienes buena calidad
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Posted 1 month ago
My experience mirrors the far too many bad experiences listed here. Arrival well after predicted dates which somewhat defeats the object. The product is a good one however the service is very bad and if try to ascertain where your card is or indeed make a complaint, you find yourself going round in never-ending loop. The complaints procedure is infuriating with one passive aggressive BOT after another replying to your enquiries in BOT_speak. As an individual purchasing a product and personalising a card when it goes wrong, it’s an experience you envisage nobody else is having. However, on the latest debacle one of my daughter’s also purchased a personalised card and paid for special delivery and the card did not arrive too. So one family, same occasion two cards purchased by different people not turning up. The problem we have is that the cards are personalised it’s for special occasions and the offer of any free postage after the event is meaningless. With so many complaints, it really does beg the question. Does this company care and the answer has to be no? My advice find another company and let MoonPig fly over the moon.
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Posted 1 month ago
⭐ 1 out of 5 – Misleading Delivery Guarantee & Poor Customer Service Moonpig claims to “guarantee” delivery dates — but this is incredibly misleading. My card didn’t arrive on the date they promised. Worse still, they didn’t even inform me — I had to chase them myself to find out what had happened. Their response? A generic apology and an offer to refund the postage… for a card that was now completely useless. No real apology, no accountability — just a shrug and “we can only refund postage.” If you can’t meet the date, don’t call it a guarantee — call it what it really is: we’ll try our best. I trusted Moonpig for an important occasion and they let me down. Very disappointing experience and sadly not the first time I’ve heard this.
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Posted 1 month ago
Excelente calidad de las tarjetas. Las impresiones con muy buen brillo
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Posted 1 month ago
I received a card from you but no envelope when I tried to request an envelope I was treated like I was a liar so I have ordered A4 envelopes off Amazon and I won’t be ordering of Moonpig.com ever again you are not the only card company out there shame on you
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Posted 1 month ago
Moonpig has let me down several times, blaming delivery and I have tended to give it the benefit of the doubt, until my latest experience. I design two cards for my husband's big birthday, paid extra for a named day delivery slot; despite receiving an email stating it would arrive that day, 4 days ago, these cards have still not turned up. There are no amount of apologies for such an upsetting experience. In addition I have also found it difficult to pick a decent card, the products have become very samey. Moonpig has lost its market share and this is of no surprise to me. I will never use it again!
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Posted 1 month ago
I will not use this company ever again. They take money, for chosen delivery date, and the card does not turn up! The service has gone down and down, and they disappoint rather than give pleasure. In any event the cards have become boring!
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Posted 1 month ago
Moonpig cards are highly customizable with textboxes, stickers, pictures, AI messaging, and a handwriting option. The large card was only $1 more than the small card. I could send cards to multiple recipients and select the date when they'll arrive. Looking at the other reviews I'm glad I didn't order flowers. I think service is great as long as you stick with cards.
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Posted 1 month ago
I ordered flowers and a card for my daughters birthday and the flowers arrived in a very poor state and were dead within three days, have sent numerous emails but still waiting for this to be dealt with Never again will I send anything from Moonpig Dreadful service
Moonpig.com 1 star review on 8th May 2025
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Posted 2 months ago
Moonpig.com is rated 1.5 based on 1,292 reviews