Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,358 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 15th March 2026

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

215

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company asked for a birthday card for my nephew to be sent for June 5th i bought a gift card which I was told would go inside so I thought ok if its going inside card it would be delivered 5 June same day as card no it was sent early not in card they blamed me saying I didnt say I wanted gift card sent June 5th after they told me it was going in card not using them again”

Helpful Report

Posted 4 weeks ago

“I expected your customer support process to be more efficient and responsive. Unfortunately, it became stressful and difficult to manage. I appreciate RESORUS for providing reliable and professional assistance throughout.”

Helpful Report

Posted 1 month ago

“The end result revealed a stable and well ordered system, shaped gradually throughout clearer structure and consistent improvement over time, one RESORUS was integrated into the workflow, scattered efforts were refined into straightforward, manageable steps that were easier to follow, Resorus maintained smooth and transparent communication, ensuring updates and how decisions moved across everyone involved without confusion or delay, when challenge arose, they were handled promptly, keeping progress steady and uninterrupted. As the process continued, roles became more defined and collaboration improved naturally across the team, what had once felt instructed ultimately developed into a coordinated and efficient flow”

Helpful Report

Posted 2 months ago

“Very disappointed with moonpig!!! I’ve ordered a card the quality of images are not up to standard- dark and have some blurs. they obviously choose to do low resolution when printing. There is a mark on the second page and crease already on the first page. Item was sent fast which was great but obviously not spending enough quality time on printing an item. (I’m in the process of speaking to someone but it is out of hour times)”

Helpful Report

Posted 2 months ago

“Ordered a card for my auntie’s birthday, it’s only just arrived almost 3 weeks later and totally missed her birthday. Customer service was rude and reluctantly resent the card - but wasn’t much point as it’d already missed her birthday. Unlikely to be ordering again from them”

Helpful Report

Posted 4 months ago

“After dealing with a severe security breach that locked me out of my account with no help from support, I reached out to ETRIEVA.com. Their skilled cybersecurity team swiftly pinpointed the problem, restored my access, and implemented robust safeguards. Thanks to their expertise and prompt response, my investments are safe, and I feel confident again. ETRIEVA is a reliable ally in digital protection.”

Helpful Report

Posted 7 months ago

“I love the products, they’re silly, fun, and there’s a great selection. However, customers should be warned that if they purchase a big or giant card together with a smaller gift (e.g. chocolates), the card and the gift will be dispatched SEPARATELY! Imagine the recipient receiving a box of chocolates with no indication of who sent it, and only later the card: the little box of chocolates without a message completely loses its meaning. To add frustration, when I contacted the costumer service I was treated dismissively by the operator Alex, who did nothing but paste standard messages like “sorry to hear that” and “is there anything else I can do for you.” There was no apology or willingness to make up for the mess. For this reason as well, I will never use Moonpig.com again.”

Helpful Report

Posted 7 months ago

“Is possible to get your money back”

Helpful Report

Posted 11 months ago

“I booked cards balloons teddy and wine for my sister's 40th birthday, they all arrived separately and the card and balloons arrived at 7.15pm at night . Sorry but I paid extra for the delivery that day , I would expect all items to come together and not separate. Felt disappointed. The actual products were very good just the fact that they arrived so late.”

Helpful Report

Posted 1 year ago

“Personalized sunflower card I received was spoilt by the white message thing embedded on front of the card. Doesn’t look right,msorry to say.”

Helpful Report

Posted 1 year ago

“£9.99 for an a4 card delivered, it getting so expensive. Wont be using again. Sorry moonpig.”

Helpful Report

Posted 1 year ago

“I sent letterbox flowers to my very elderly aunt so she did not have to go outside her house as it could be dangerous . BUT it was left on step , why !!! She had a letter box above step . Moon pig chat box was useless & a real person was not willing to help with DPD moonpig did not want to know . I will not send flowers from them again . Be warned everybody !”

Helpful Report

Posted 1 year ago

“You cannot contact moonpig by phone The customer service is not good enough I received flowers from my sister in Australia and they are awful.”

Helpful Report

Posted 1 year ago

“My daughter orderd a card for mother's day Tuesday from Wales to plymouth has not arrived even paying to make sure it arrived today its not the first time I told her not to order from them again I had dead flowers once my daughter complained waste of time better to send a text in future cheaper and on time”

Helpful Report

Posted 2 years ago

“Booked birthday hamper and birthday card a week in advance of when it was to be delivered (yesterday) hamper was delivered without birthday card, recipient had no idea of who it was from. Huge disappointment. Stupid AI live chat said contact them again tomorrow… their birthday was yesterday!!! Disaster!”

Helpful Report

Posted 2 years ago

“half a valentine present disapointed no teddy”

Moonpig.com 2 star review on 15th February 2024

Helpful Report

Posted 2 years ago

“I have not found any good christmas cards for my sisters Also when I went to pay for a birthday card it said that my Visa card has expired when its not (2027)”

Helpful Report

Posted 2 years ago

“Your website is Still dreadful!!! So slow that you cannot do many thing, including ordering more than 1 card at a time, this has happened many times Also website would not let me Edit an address, I tried & tried many times to edit a name, complete waste of time My latest was I ordered and placed a card in my basket, also added address Went on to my 2nd card, completed and added address, ,then I paid. Both cards were being sent to the same address, even though I put in 2 address’s”

Helpful Report

Posted 2 years ago

“I received my flowers on time with a lovely card and message from my daughter. But the flowers were so poor the lillies were literally dried up and were beyond saving. The roses had little colour and did not look fresh at all.”

Helpful Report

Posted 3 years ago

“I sent a card to my brother in Canada on 7th Dec still not received it absolutely disgusted with moonpig will never order of them again .”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,358 reviews