Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,283 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked cards balloons teddy and wine for my sister's 40th birthday, they all arrived separately and the card and balloons arrived at 7.15pm at night . Sorry but I paid extra for the delivery that day , I would expect all items to come together and not separate. Felt disappointed. The actual products were very good just the fact that they arrived so late.”

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Posted 3 months ago

“Personalized sunflower card I received was spoilt by the white message thing embedded on front of the card. Doesn’t look right,msorry to say.”

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Posted 8 months ago

“£9.99 for an a4 card delivered, it getting so expensive. Wont be using again. Sorry moonpig.”

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Posted 8 months ago

“I sent letterbox flowers to my very elderly aunt so she did not have to go outside her house as it could be dangerous . BUT it was left on step , why !!! She had a letter box above step . Moon pig chat box was useless & a real person was not willing to help with DPD moonpig did not want to know . I will not send flowers from them again . Be warned everybody !”

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Posted 8 months ago

“You cannot contact moonpig by phone The customer service is not good enough I received flowers from my sister in Australia and they are awful.”

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Posted 10 months ago

“My daughter orderd a card for mother's day Tuesday from Wales to plymouth has not arrived even paying to make sure it arrived today its not the first time I told her not to order from them again I had dead flowers once my daughter complained waste of time better to send a text in future cheaper and on time”

Helpful Report

Posted 1 year ago

“Booked birthday hamper and birthday card a week in advance of when it was to be delivered (yesterday) hamper was delivered without birthday card, recipient had no idea of who it was from. Huge disappointment. Stupid AI live chat said contact them again tomorrow… their birthday was yesterday!!! Disaster!”

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Posted 1 year ago

“half a valentine present disapointed no teddy”

Moonpig.com 2 star review on 15th February 2024

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Posted 1 year ago

“I have not found any good christmas cards for my sisters Also when I went to pay for a birthday card it said that my Visa card has expired when its not (2027)”

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Posted 1 year ago

“Your website is Still dreadful!!! So slow that you cannot do many thing, including ordering more than 1 card at a time, this has happened many times Also website would not let me Edit an address, I tried & tried many times to edit a name, complete waste of time My latest was I ordered and placed a card in my basket, also added address Went on to my 2nd card, completed and added address, ,then I paid. Both cards were being sent to the same address, even though I put in 2 address’s”

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Posted 1 year ago

“I received my flowers on time with a lovely card and message from my daughter. But the flowers were so poor the lillies were literally dried up and were beyond saving. The roses had little colour and did not look fresh at all.”

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Posted 2 years ago

“I sent a card to my brother in Canada on 7th Dec still not received it absolutely disgusted with moonpig will never order of them again .”

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Posted 2 years ago

“Flower arrived and looked as if they we ready to blossom but flowers had no scent and did not develope. They started to die after a couple of days. Opened the account just to order these flowers and will never order again from moonpig and close account”

Helpful Report

Posted 2 years ago

“Card & gift from M/pig organised for delivery on Wednesday 11th May with confirmation of due date delivery by tracked Royal Mail. Very disappointed that they didn't arrive until Friday 13th. Had to apologise to the recipient for non delivery on the due date.”

Helpful Report

Posted 3 years ago

“Just received a bouquet from a friend the state of the flower is diabolical the roses must have been packed that way I feel sorry my friend spent money on them”

Moonpig.com 2 star review on 30th April 2022

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Posted 3 years ago

“I received the Letterbox herb growers' gift set. It was so disappointing. It contained a few cheap seeds, a cheap pair of gloves, an ugly nail brush and a tiny bar of uninspiring soap. It was far too big to fit through a letterbox. All with the horrible card that isn't hand written. Don't send this to your mother!”

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Posted 3 years ago

“I ordered three cards and not one came with an envelope!!”

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Posted 3 years ago

“I have used this company for a number of years and had no problems. Just before the start of the pandemic lockdown and since the service has deteriorated. Two cards to Canada never arrived and another to the UK I was unable to send due to the website saying multiple times NO SUCH POSTCODE! This was despite the fact that I had used the website to order a card for this person before. I don't know what is going on but I am now hesitant to use their service and have resorted to e-cards”

Helpful Report

Posted 3 years ago

“Flowers delivered today. 'Sweetness' bouquet Cost the sender 29 pounds. Opened the box and there was the sparsest bunch of flowers. Dreadful quality lilies, one lily stem was broken and it wouldn't stand up in the vase. Two lily heads were also snapped and hanging on by a thread, and had to be removed. Thinnest stems lilies I have ever seen, leaves shrivelled on other blooms. Foliage stems all different lengths. For 29 pounds!!! I couldn't display in my usual bouquet vase as they looked lost - so instead I have put in a small drinking glass so the blooms look better for when I send a photo to the sender! Not good enough Moonpig! Your competitors have the edge, M&S have also delivered today, their blooms are fresher and are of better quality and with longer stems Utterly disappointed”

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Posted 3 years ago

“My husband bought these for my birthday, some of the leaves were brown and rotten, one freesia was fully open, others were so tightly budded I doubt they'll ever come out, carnations looked dyed the colour was very artificial and there were four of them, what florist puts an even number of flowers in a box?”

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Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,283 reviews