Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,284 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3 cards to be delivered to my address so that when needed I could post them out in time needed as a couple of times in the past I ordered 2 put dates down when needed and they never got there, But on receiving these 3 cards there are no plain envelopes inside. I know we are having a hard time with Covid19 but now I will have to go out and find the right size envelopes”

Helpful Report

Posted 4 years ago

“I received my flowers on the 16th July & on the 18th they are all wilted & looking nearly dead, I received 2 other bunches from local florists & they still look very healthy, very disappointed with moonpig !!”

Moonpig.com 2 star review on 19th July 2020

Helpful Report

Posted 4 years ago

“Flowers very disappointing even at reduced price. Will not be usinh again”

Helpful Report

Posted 4 years ago

“Paid over £3 for first class post it still not arrived 60 hours later , disgusting rip of , will never use them again.”

Helpful Report

Posted 5 years ago

“I ordered a card and chocolates that were late in arriving and the message had vanished from inside. The box had also been damaged. They offered a refund but it took a bit of probing to get anything from them. They offered an extra £10 to say sorry for the delay but it never showed up. I also received two emails from Moonpig asking me to give them a 5 star rating. My husband ordered a card from them last year and that card came back with a mark down the middle. Fortunately they were able to replace it. I wouldn't give them a great review. If you want to know your gift is definitely going to arrive on time and without fault, go with Interflora. They have 5 star ratings for a reason.”

Helpful Report

Posted 5 years ago

“Ordered a card and beer present for my husband, ordered 10 days in advance as I appreciate with lockdown there would be issues, but Moonpig didn’t despatch it until the day before his birthday resulting in it been delivered two days late. I have emailed but never got a response. I have used them before but will never use them again.”

Helpful Report

Posted 5 years ago

“I received a delivery of flowers on Monday which arrived not in bud, as it advertises.Ive only just looked to see how long they should last.website states they stay fresh for 5 days...Although these flowers have lasted 5 days they are on there way out now. My friends have spent a lot of money and the fact they’ve only lasted five days I would not recommend this company .”

Helpful Report

Posted 5 years ago

“Sizes of t shirt was way off women medium was like a kids 10 , I complained via email, and nothing back so far after 24 hours , unacceptable, don't use Moonpig for t shirts and don't expect any customer service, rubbish”

Helpful Report

Posted 5 years ago

“I ordered a card and mug on a Tuesday and Moonpig distinctly said it would be delivered by Thursday. It arrived on Friday, a day late. Also on the box was a box of sweets that my daughter had ordered completely independently from me and so the recipient thought that both gifts from me. They shouldn't promise a delivery date if they can't keep to it and gifts from independent people should be boxed separately. Not very happy and wouldn't recommend them.”

Helpful Report

Posted 5 years ago

“Card contained the wrong wording”

Helpful Report

Posted 5 years ago

“Ordered a birthday card to be delivered on my dads birthday. Did not arrive and still waiting to hear from customer services via the on line email. No answer to email or calls. Will not be using again”

Helpful Report

Posted 5 years ago

“Overpriced and bad quality but system is easy to use”

Helpful Report

Posted 7 years ago

“Recieved flowers that were dying and not to the hugh standard as advertised. Flowers were left outside the house and were not there when recipient got home. I was told they could be sent out after the day i ordered them for and that was all they could do. Would not reccomend this company.”

Helpful Report

Posted 7 years ago

“Trying to sort a problem was a nightmare”

Helpful Report

Posted 7 years ago

Moonpig.com is rated 1.5 based on 1,284 reviews