Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,322 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 5 star review on 15th September 2025

Bubu

Moonpig.com 1 star review on 13th September 2025

Anonymous

Moonpig.com 3 star review on 21st August 2025

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

Moonpig.com 1 star review on 8th May 2025

Barry Hudson

Moonpig.com 1 star review on 10th April 2025

Anonymous

213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived for my birthday very dissapointed several stems with dead brown leaves and other flowers drooping.spent half hour complaining on line just kept asking same questions gave up in the end .won't be using them ever.”

Helpful Report

Posted 2 weeks ago

“Unreliable service. Ordered on the 28/09, stipulated a date to deliver by of 01/10. Their website states the service they would use takes 1-2 working days, so ordered in plenty of time. However, Moonpig opted to wait until the 30th to send it, just 1 working day before it was scheduled to be there. Needless to say, it wasn’t delivered on time for their birthday! Customer services response, well it does state 1-2 days to deliver!! So why wait until the 30th to send it then?! Apparently that’s because it usually takes a day. My previous order was late too. Once I can forgive, put down to unexpected issues. But twice?!….. Never again, going to use someone like Thortful going forward.”

Helpful Report

Posted 1 month ago

“I ordered a card in plenty of time and it did not arrive, I have contacted them 3 times since, they replied once but not since, I have not been able to contact them their system of reply does not work, DO NOT USE THEM....”

Helpful Report

Posted 1 month ago

“Awful flowers recieved. They were a gift from my husband for our 20th wedding anniversary. The flowers were not in bud as expected and the settles were going brown. There was little water in the flowers. The card arrived in an envelope that was too big for the card. Moonpig would not refund the full amount even with photo evidence”

Moonpig.com 1 star review on 28th September 2025

Helpful Report

Posted 1 month ago

“I ordered my daughter’s 21st birthday card on 25th September. It was supposed to arrive on 27th September, in time for her birthday on 27th. But it didn’t arrive, and when I contacted the ‘bot’ I was told that it had been ‘lost’. There was no guarantee given thar it would be resent in time fir her birthday, and then the message announced they were closed, so I’d get an email! I’m still waiting. I will NEVER buy from Moonpig again. They are unreliable. AVOID.”

Helpful Report

Posted 1 month ago

“Sent a card which did not arrive twice! Given a credit for card and postage due to failure which was then not applied to my account. When I raised this I was told it would have had. 6 month expiry date so they cant help. Really !!! Basically stealing with non delivery of cards t”

Helpful Report

Posted 1 month ago

“There is no way to contact their customer service”

Helpful Report

Posted 1 month ago

“Dreadful company! Still waiting for my 93 year old grandmother's gift and card to arrive.”

Helpful Report

Posted 1 month ago

“Joke of a company, Delivered a card and plant a day late than a specific date, as my mum was going on holiday the next day for 2 weeks and I wanted to make sure she got it before she went. DPD then delivered it the day after the arranged date ( today ) and left it on their doorstep, which obviously they are now not there. By the time they get back from holiday its likely the plant will be dead and card ruined. Moonpig gave "delivery credit" for the amount of the late delivery, but insisted they've done their Job and wiped their hands of it, with nothing else could be done even though the order wasnt signed for and is now left outside someones front door who wont be there until the 1st of next month. Absolutely shocking. Could have gone to tesco and got a plant and card at a fraction of the price if i wanted to do it all myself, now I've got to either try and get to my parents house and retrieve the plant, or just accept its going to be perished by the time they get home and buy them another one.”

Helpful Report

Posted 1 month ago

“Didn't arrive. Given partial refund only due to exchange rates. Will never use their service again. Very disappointed.”

Helpful Report

Posted 1 month ago

“I am very disappointed with my order. I received a completely different plant than the one I ordered, and no prior notice was given about a replacement. Customer support offered only a small credit, which does not resolve the issue. I expected to receive the product I purchased and will think twice before ordering from this company again.”

Helpful Report

Posted 1 month ago

“Shocking Service and delivery I ordered my 88 year old mother a birthday car and flowers nearly £50 worth DPD who Moonpig use have given me a delivery time off 1745 - 1845 nobody wants a card at 7 pm I spoke to a robot then a Brandon who said its up to DPD when they deliver if they had said 7 pm I would have arranged the delivery for the day before !!! Moonpig could, if they wanted to, say to DPD We will only use you if you deliver before 12noon, or we will use someone else, but they refuse. I've never used Moonpig before, and I'll never use them again, shocking service!”

Helpful Report

Posted 1 month ago

“Spent €23 on 4 cards. They were sent together in a shoddy envelope not individually ( which was importantly as they were for twins) apparently as a cost saving exercise by a company that makes millions on profit a year, they don’t provide envelopes. I am astounded. I will never use them again.”

Helpful Report

Posted 2 months ago

“Ordered a birthday card and it did not arrive, doubt very much if I will order off Moonpig again. Far too unreliable”

Helpful Report

Posted 2 months ago

“I ordered from moonpig some craft beers and a card the order was smashed in transit so royal mail took it back I got on to customer service they said they will send me the items again free of charge by the 6th hasn't arrived I can't speak to anyone just machines”

Helpful Report

Posted 3 months ago

“I ordered flowers for a birthday present and paid the extra money for the large bunch when the flowers arrived. They were one of the smallest bunches would have been better to spend £10 at the local supermarket. When I raised this with Moonpig they said they were happy with the bunch and couldn’t see a problem because some of the flowers needed time to bloom but even allowing for this the bunch is tiny for the amount of money spent… very disappointed. Cards great… flowers awful. The card that came had an envelope with an annoying sticker on it but that was resolved.”

Helpful Report

Posted 3 months ago

“Flowers received late as a gift,poor condition dry,wilted,small heads broken. Box open and hanging out. Please refund my Son for cost as unacceptable condition for a gift.”

Moonpig.com 1 star review on 29th July 2025

Helpful Report

Posted 3 months ago

“Received yellow roses as a retirement gift from my niece, just dying off after less than a month. Not flowering, leaves dropping and stems turning brown”

Helpful Report

Posted 3 months ago

“Ordered a birthday card to arrive a day early , apparently will now arrive a day late !!! Rubbish”

Helpful Report

Posted 3 months ago

“Bought two bunches of flowers due to bereavement. Had them sent directly to the receiver. Both arrived 3 days late, awful quality, practically dead!! £70 for 3 roses and the rest greenery! So disappointed!! Contacted Moonpig and yes the customer service was great. They sent new flowers due to my complaint, however same situation again. 2 days late and awful quality! Dead, ruined and straight in the bin.”

Helpful Report

Posted 3 months ago

Moonpig.com is rated 1.5 based on 1,322 reviews