Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,284 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Late again. Have had stuff from these and sent multiple birthday, Christmas and mother's day gifts and cards. All within the delivery time frame. All late by a day or two. Utterly useless”

Helpful Report

Posted 16 seconds ago

“So disappointed! Ordered a card over a week ago, was given a guarantee delivery date. Waited 8 days since I ordered and still no card has arrived. Had to chase them up myself and was told it was more than likely lost and they re issued a new card within seconds. Too late, I needed the card within the week and received no update or refund for my order.”

Helpful Report

Posted 12 minutes ago

“Have been using moonpig for many years now never had a problem ,but a recent order wasn't delivered on guaranteed day ,chased this up , to be told postage refunded ,still no show of card the next day ,again chased up ,was told delayed ,possibly lost ,offered a free card to be sent ,my Dad then recieved 2 cards in same envelope ! on the following day ! Sent email complaint , obviously a bot response saying I had postage refunded ,sorry must of been a printing error !! ... laughable response, not laughing though! ,Won't use again as too many negative comments like mine”

Helpful Report

Posted 1 week ago

“I got my money back”

Moonpig.com 1 star review on 6th June 2025

Helpful Report

Posted 1 week ago

“My experience mirrors the far too many bad experiences listed here. Arrival well after predicted dates which somewhat defeats the object. The product is a good one however the service is very bad and if try to ascertain where your card is or indeed make a complaint, you find yourself going round in never-ending loop. The complaints procedure is infuriating with one passive aggressive BOT after another replying to your enquiries in BOT_speak. As an individual purchasing a product and personalising a card when it goes wrong, it’s an experience you envisage nobody else is having. However, on the latest debacle one of my daughter’s also purchased a personalised card and paid for special delivery and the card did not arrive too. So one family, same occasion two cards purchased by different people not turning up. The problem we have is that the cards are personalised it’s for special occasions and the offer of any free postage after the event is meaningless. With so many complaints, it really does beg the question. Does this company care and the answer has to be no? My advice find another company and let MoonPig fly over the moon.”

Helpful Report

Posted 1 week ago

“⭐ 1 out of 5 – Misleading Delivery Guarantee & Poor Customer Service Moonpig claims to “guarantee” delivery dates — but this is incredibly misleading. My card didn’t arrive on the date they promised. Worse still, they didn’t even inform me — I had to chase them myself to find out what had happened. Their response? A generic apology and an offer to refund the postage… for a card that was now completely useless. No real apology, no accountability — just a shrug and “we can only refund postage.” If you can’t meet the date, don’t call it a guarantee — call it what it really is: we’ll try our best. I trusted Moonpig for an important occasion and they let me down. Very disappointing experience and sadly not the first time I’ve heard this.”

Helpful Report

Posted 2 weeks ago

“I received a card from you but no envelope when I tried to request an envelope I was treated like I was a liar so I have ordered A4 envelopes off Amazon and I won’t be ordering of Moonpig.com ever again you are not the only card company out there shame on you”

Helpful Report

Posted 2 weeks ago

“Moonpig has let me down several times, blaming delivery and I have tended to give it the benefit of the doubt, until my latest experience. I design two cards for my husband's big birthday, paid extra for a named day delivery slot; despite receiving an email stating it would arrive that day, 4 days ago, these cards have still not turned up. There are no amount of apologies for such an upsetting experience. In addition I have also found it difficult to pick a decent card, the products have become very samey. Moonpig has lost its market share and this is of no surprise to me. I will never use it again!”

Helpful Report

Posted 3 weeks ago

“I will not use this company ever again. They take money, for chosen delivery date, and the card does not turn up! The service has gone down and down, and they disappoint rather than give pleasure. In any event the cards have become boring!”

Helpful Report

Posted 3 weeks ago

“I ordered flowers and a card for my daughters birthday and the flowers arrived in a very poor state and were dead within three days, have sent numerous emails but still waiting for this to be dealt with Never again will I send anything from Moonpig Dreadful service”

Helpful Report

Posted 1 month ago

“I would never recommend moonpig, they charged me £9.98 for a card that yet again never arrived. They advised you have to wait until 19.30 on the day for royal mail to send by tracked delivery. Wishing someone who is 83 happy birthday @ 19.30 on their birthday!!!. I gave moonpig the benefit of doubt having failed to deliver another special event card....NEVER AGAIN! YOU SHOULD BE ASHAMED”

Helpful Report

Posted 1 month ago

“On Thursday 10th April I ordered a card with a bottle of champagne from Moonpig. I paid extra for a Guaranteed Delivery on Wed 16th April (6 days later) for a birthday present. The card arrived on the correct date, but the bottle of champagne has still not been delivered. Rubbish service. I want an apology and a full refund of the delivery cost. I've looked everywhere on the Moonpig website but can't find any way of getting touch. Dreadful. My order number is 2510023WWP3”

Helpful Report

Posted 1 month ago

“Daughters organised Mothers Day delivery of card and flowers. Flowers were wilted and followed advise but didn't help . Binned by Thursday. 3 emails ignored. Extremely disappointed and definitely not worth money they spent. Won't download photos for proof either”

Helpful Report

Posted 2 months ago

“The 'rose' plant arrived half dead , shameful product.”

Helpful Report

Posted 2 months ago

“Flowers from daughter were very poor. Complained and was sent a replacement which was worse nothing like picture on website”

Helpful Report

Posted 2 months ago

“I received a Mothers Day plant which arrived half dead, a photo was attached to my first email and with no card inside allowing me to thank the sender. I immediately contacted Moonpig and was informed that I would hear from the company within 48 hours. I have now sent three emails and still have not received a response after 11 days!! Lyn Godden”

Helpful Report

Posted 2 months ago

“My daughter sent a package of a bottle of Prosecco and a pink rose plant to arrive on Mothers Day along with the card. The package failed to arrive on Mothers Day and was found delivered around the side of my house on returning from work on the Monday. The card and Prosecco were lovely but the rose only had a couple of buds left on very dry stems with lots of petals loose in the box. It says if the pot has holes in, it is an outdoor rose which I re potted and watered but it has failed miserably. I have since planted in the garden and given it some feed but it is almost dead. This isn’t the first time I have received outdoor roses from Moonpig but each time they have died within a day or two. My daughter ordered them from Canada and I feel sad her Mother's Day gift did not provide value for money on several occasions and left her disappointed.”

Helpful Report

Posted 2 months ago

“Received flowers from my daughter for Mother's Day. She was working away and I haven't had the heart to tell her the flowers were awful. The flowers were squashed, battered and heads were falling off. Did the preparation as stated but the next day flowers looked worse. Really disappointed and feel sorry for my daughter having to pay for flowers that were not up to standard.”

Helpful Report

Posted 2 months ago

“I received some flowers for Mothers Day from my daughter. I don’t know how much she spent but I wouldn’t have paid £5 for them. A real disappointment and a real rip off . I’m going to suggest to her that she does not use Moon Pig again”

Helpful Report

Posted 2 months ago

“My son in Singapore had a card and flowers sent for Mother’s Day. They were a real disappointment. I couldn’t tell him because I didn’t want to hurt him. The flowers were dull and cheap with lots of dark evergreen foliage. I don’t know how much he spent but it was a poor showing.”

Helpful Report

Posted 2 months ago

Moonpig.com is rated 1.5 based on 1,284 reviews