Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,285 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter who lives in America sent me a miniature red rose for Mothering Sunday. I opened the box within minutes of its arrival. When I removed the protective plastic most of the leaves were off and black in colour. I put it in a ceramic pot and could see that one rosebud had fallen off and 3 more of the stems had snapped. I put all the damaged rose buds in water but they just went brown. Now all stems are dead and only one little stem has any green on it. I am totally disappointed particularly as I don't see my daughter that often because of her living in another country.”

Helpful Report

Posted 2 months ago

“Mother's day flowers arrived on Saturday. Followed instructions and hoped they would "freshen up". By Tuesday, having trimmed again, the roses were dead having never opened. What a disappointment for me and my son who had sent then to me. A complete waste of his money.”

Helpful Report

Posted 2 months ago

“I received a card and bouquet of flowers from my son on Mothers Day - courier just left them on the front doorstep without ringing and not knowing if anyone was in. Then when I opened the box I was disappointed at the condition of the flowers as the outside leaves on the three roses were already turning brown, two flower heads had dropped off in the box, too much ‘green foliage’ , the white gyp was nearly dead, one of the daisy type flowers had half of its petals missing. I was pleased when I chatted online to Moonpig to complain, they agreed to send a replacement bouquet - unfortunately it turned out up two days later in the same condition as the original one. I would to order from them and Iwill pass on my experience to others.”

Helpful Report

Posted 2 months ago

“For the second year running Moonpig have managed to ruin Mother’s Day. Last year the plant gifted to me was dead and this year the flowers and card were due to be delivered on Friday before Mothering Sunday but were delivered on Monday. Box was damaged and what flowers were included ( looked nothing like the Serenity bouquet ordered) had gone do long without water there was no reviving them. So disappointed for my daughters who organised gifts from their homes in Australia and New Zealand. In another order, a card due for delivery in NZ on 26 March has still not delivered as at 2April. Will never use again.”

Helpful Report

Posted 2 months ago

“My son sent me a wonderful mother's day card & bouquet, but I received someone elses, the card had personal family photos on it which has obviously been sent to the other no doubt disappointed mother. When my son contacted you he did not evan get an apology. I will never use your site again”

Helpful Report

Posted 2 months ago

“1 star is for the fact they were delivered on right day. Box is as left upside down on my step and upon opening a couple of large stems were broke.the sunflower and a long budding cream flower. The rest didn’t look great either. 2 days on they are all wilted and Dying. Never had a bunch of flowers do this to me. Feel sorry for my son who ordered them. I would never order flowers from there and recommend that nobody else does I spoke to Moonpig on chat but it’s my son who has to do it apparently but hedoesnt have the time. …. Gutted isn’t the word as it was my Mother’s Day gift”

Helpful Report

Posted 2 months ago

“A Mother's day card that arrived 2 days late is not acceptable. My daughter was not happy at all. This was Moonpigs fault as somehow they FORGOT to send the card and the flowers. After my daughter chasing its missing state they sent the card by Royal mail 24hr delivery. Shame on you Moonpig ! I am submitting this as the unhappy mother.”

Helpful Report

Posted 2 months ago

“My son partner and grandson sent me a card and flowers for mother's day..I don't know who delivered ..put on doorstep and left.the flowers looked ok.i sorted them into a large vase...Sunday morning when I got up ..the flowers looked on their last legs...it's took me hours to sort them today..I won't tell my son about the flowers but I won't be getting anything from Moonpig again..really really disappointed...”

Helpful Report

Posted 2 months ago

“I just tried to send a card, a balloon and chocolates all in one to one mother at one address and it is trying to get me to pay delivery twice as two packages 🙄”

Helpful Report

Posted 2 months ago

“Absolute rip off. . As I f it costs £6 to send a card.”

Helpful Report

Posted 2 months ago

“The delivery was delivered at 9pm on the day of my sister in laws birthday and because dpd had had then for 48 hours in out for delivery status all the flowers were dead”

Moonpig.com 1 star review on 6th March 2025

Helpful Report

Posted 3 months ago

“Personalised cards didn’t arrive/weren’t received by Royal Mail. Moonpig have said they will refund which is good but I won’t trust them again and go elsewhere in future.”

Helpful Report

Posted 3 months ago

“Don't touch them. Hubby paid £46 for flowers to arrive 28th February for birthday. Didn't come. Arrived Monday 3rd March. Frazzled roses in bunch. Even allowing for packaging and delivery it's not worth the money. Friend wanted gifts to arrive on my birthday too. Arrived late”

Helpful Report

Posted 3 months ago

“Flowers not as shown on picture online. I bunch of daffodils ( £1 at most stores ) 5 tiny tulips and 3 weedy and thin Hyacinths. The pink foliage shown in the photo not included but obviously put in the photo to deceive, along with 20 daffodils, not 10 Only 1 packet of flower food not 2 as stated. Could have bought better quality at Tesco for £8.”

Helpful Report

Posted 3 months ago

“They do not live up to the delivery dates even if you pay extra. Poor customer service, and insensitive customer service. I paid an additional $7.99 for speedy delivery, I did not get it and they would not refund me the money.”

Helpful Report

Posted 3 months ago

“I had my first ever order from moonpig for valentine's day and I was very Disappointed with the flowers that came. I ordered the Rose pot. The flowers honestly looked dead & dull and two flowers were snapped off as well. It wasn't how it looked when ordered and yes I understand they aren't always but this was something else. I wish I went to get petrol station ones would have looked better. I so felt embarrassed to give to my partner, ruined our day, absolute disaster. When i complained they refunded half the price but this is not about money. Hassan Hassan”

Helpful Report

Posted 3 months ago

“given them several chances. 3 orders were late even after paying for specific delivery date. Now Valentine card, gift and chocolates messed up. card not arrived, one gift was cancelled due to unavailability ... not notified until the morning it was supposed to arrive! Now after 2 valentine days and a birthday have been ruined, I am now done. will no longer be using the service. It used to be really efficient and fast, but not any more. Sadly Im finished. Can not risk late delivery or failiure any more. Im done!”

Helpful Report

Posted 4 months ago

“Impossible to save a new recipient and have now given up”

Helpful Report

Posted 4 months ago

“Awful service if I could give zero stars i would no tracking after 1am flowers arrived a day late valentines day ruined !!!!”

Helpful Report

Posted 4 months ago

“A week late, and they sent to wrong address. Then you have to chat to a bot and then a human online, who will just tell you to contact Royal Mail to sort it yourself. Royal Mail say as Moonpig are the sender, I can't do anything. Finally got them to say they'll send a refund...waiting now on it.”

Helpful Report

Posted 4 months ago

Moonpig.com is rated 1.5 based on 1,285 reviews