Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,285 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you can’t deliver a birthday card on, or before the birthday date, then you don’t really have a functioning business plan. You also don’t have a functioning customer service department. When I complained about a card taking 6 days to deliver, you offered ‘credit’ on my account. When I refused, you said you’d refund the amount paid . Still waiting …..”

Helpful Report

Posted 4 months ago

“ordered a card, flowers and balloon. They charged me 3 x for P&P (5.99 x 3) even though they all got delivered at the same time and day by the same delivery person. when i spoke with customer services they where rude and unhelpful "this is because we had to use 3 different couriers" - 1) not my issue 2) the same person delivered at the same time? no other company i have ever used has charged multiple times for one order due to there in ability to "deliver" Flowers arrived near dead and nothing like what i ordered. disgraceful company with awful customer service. Would not recommend in any situation.”

Helpful Report

Posted 4 months ago

“Dreadful-A present for me from cyprus,The chocolates and card were ok but the tiny rose plant arrived half dead,was thinking of using this system myself but if this is the quality I will find someone else,So bad,I dare not tell the sender.”

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Posted 4 months ago

“Birthday flowers from my daughter. Supposed to be a large bouquet. They are awful. Cheap looking flowers damaged and broken. Very poor quality”

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Posted 4 months ago

“This reviews is about a junior sports car experience I ordered from moonpig if I could give no stars I would ordered last August for my sons birthday in September phoned to book a day couldn't get any that year was told to call back January got in contact with moonpig but couldn't get refund because it was out of the 30 day policy. I call back January to book can't get a date until the end of July and can only book a Friday if u want to do Saturday or Sunday u need to pay a extra £25 so had to take that date because the voucher runs out in August 25, Then they wanted me to pay a further £50 incase there is any scaps or bumps on the day this should be stated before you buy the voucher will never ever order a voucher again absolutely shocking service..”

Helpful Report

Posted 5 months ago

“I ordered a card 02 Jan, 2025 which never came. It was to to suprise my girlfriend and inform her of where we are going for her birthday. I booked a nice restaurant and the plan was to give her the card with the airplane tickets in it there. The card never came! I used the chat function on their website to reorder the card, even though I won't be able to give her the suprise in a nice setting like a restaurant as that has been and gone!! The reordered card hasn't arrived either. They have managed to ruin plans with something so simple as not being able to get a personalised card out to me.”

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Posted 5 months ago

“Never again Twice card not been delivered”

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Posted 5 months ago

“I've never had a problem with them before. Last order was probably a year ago. May be they have seriously gone downhill. Anyway, ordered a card and it didn't arrive. They have re-sent it and it still hasn't arrived. I doubt they're even sending them out as for 2 to get lost in transit would be very odd!”

Helpful Report

Posted 5 months ago

“What a shocking delivery and attitude. I am seriously disabled and have a sign on the door. The delivery was just left outside and I had to phone to get help. The courier said when asked why he didn’t knock “ We dont do that” also no customer phone number just a stupid unhelpful chat line. Advice, don’t use them. Never again.”

Helpful Report

Posted 5 months ago

“My Daughter lives in America and bought a box of Baileys chocolates for my Xmas present, the same for my Daughter, her sister. My sell by date was 30/01/25 and my Daughters was already out of date. I tasted one of the chocolates and it tasted bad, stale. I tried to upload the photos I took but it didn't work, my Daughter is really upset about this, it's Xmas for crying out loud.”

Moonpig.com 1 star review on 23rd December 2024

Helpful Report

Posted 5 months ago

“Failed to deliver, kinda making them pointless”

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Posted 5 months ago

“Absolutely rubbish.”

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Posted 5 months ago

“My friend ordered a card and a bottle of champagne for my 60th. She placed the order on 5th December to be delivered by 7th December. My 60th was on the 9th December. Got back from shopping today 19th December to find the card in the letter box and no sign of the champagne, 12 days late, very disappointing”

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Posted 5 months ago

“Delivery of flowers dumped on a hospital trolley outside the building and not taken to the recipient,appalling service”

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Posted 6 months ago

“Your advert for funny cards popped up on my feed. They weren’t just rude, they were disgusting. Won’t be using Moonpig again. Very disappointed.”

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Posted 6 months ago

“I'd rather drink vomit than have anything else to do with this company”

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Posted 6 months ago

“4 days after the event date, was the earliest the Moonpig bot would even acknowledge me, and still said I had to wait until 3 days, who said AI would take over the world? Asked for an advisor, then an online one appeared Adam, refund or resend, seemed like take it or leave it, probably hardened by the customer anger and frustration. Not nice to be let down by Moonpig and not for the first time.”

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Posted 6 months ago

“Use Funky Pigeon instead. I have now had 2 separate occasions when the Moonpig card did not arrive. I have never had that problem with Funky Pigeon”

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Posted 7 months ago

“Disgusting rip off! These arrived today in an awful state! I believe the buyer paid £28.00 for them! This company gets away with murder!!! Difficult to complain as the buyer is disappointed at being ripped off and for the upset it causes for the reciepient, so many don't complain because of this. Moonpig sends them out without water, not like florists and they know they can get away with it!”

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Posted 7 months ago

“Ordered a photo mug. Printing horrendous, dark, smudged, out of focus.”

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Posted 7 months ago

Moonpig.com is rated 1.5 based on 1,285 reviews