Have been using moonpig for many years now never had a problem ,but a recent order wasn't delivered on guaranteed day ,chased this up , to be told postage refunded ,still no show of card the next day ,again chased up ,was told delayed ,possibly lost ,offered a free card to be sent ,my Dad then recieved 2 cards in same envelope ! on the following day ! Sent email complaint , obviously a bot response saying I had postage refunded ,sorry must of been a printing error !! ... laughable response, not laughing though! ,Won't use again as too many negative comments like mine