My experience mirrors the far too many bad experiences listed here. Arrival well after predicted dates which somewhat defeats the object. The product is a good one however the service is very bad and if try to ascertain where your card is or indeed make a complaint, you find yourself going round in never-ending loop. The complaints procedure is infuriating with one passive aggressive BOT after another replying to your enquiries in BOT_speak. As an individual purchasing a product and personalising a card when it goes wrong, it’s an experience you envisage nobody else is having. However, on the latest debacle one of my daughter’s also purchased a personalised card and paid for special delivery and the card did not arrive too. So one family, same occasion two cards purchased by different people not turning up. The problem we have is that the cards are personalised it’s for special occasions and the offer of any free postage after the event is meaningless. With so many complaints, it really does beg the question. Does this company care and the answer has to be no? My advice find another company and let MoonPig fly over the moon.