I genuinely believed Moonpig would be the best choice for something special, two personalised cards and a mug to mark my husband’s milestone 50th birthday. One of those cards was from our six-year-old disabled son, who absolutely idolises his dad. So when the box marked “Delivery for someone special” arrived, I was hopeful. But only one card arrived with the box, mine. Not the one from our son, the one that mattered most. I gave it a day, thinking it might turn up. It didn’t. So I had to open the gift box, hoping some half-brained twit had packed it with the mug. Of course not. And just like that, the surprise of the mug was ruined. My husband opened his gift early with no card from his son. No heartfelt message. Just confusion and disappointment. A one-off moment gone. I reached out to customer support and ended up with Brandon, who, frankly, needs serious retraining. His tone? Arrogant. His attitude? Condescending. His empathy? Non-existent. Not once did he acknowledge the emotional weight of what had been lost. The card will turn up tomorrow, after the moment has passed, when my son is dressed, fed, and eventually hands a “Happy 50th” card hours into the day like an afterthought. What should have been joyful is now just awkward and upsetting. And after all that? No refund. Just a measly £5.99 store credit, as if I’m in a rush to order anything from them again. This wasn’t a minor oversight; it was a complete failure of care, both in service and response. You take people’s money, ruin their memories, and hand out pitiful credits like it’s a favour. Customer care shouldn’t feel like a fight. But it did. And it left me angry, deflated, and completely unheard. Part of my Order ref: 25175