Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,285 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Card arrived for friends anniversary , luxuryhamper didn't. Wasn't notified by moonpig , I had to contact them . They said they would resend the hamper at their cost ( I had already paid for that and it wasn't deivered) offered my £5 , then £10 credit to my account as a good will gesture. Sad it wasn't about the money , the moment had passed for their anniversary. Asked if they could add small bouquet of flowers as a good will gesture and was informed thy don't do flowers? . Account with moonpig now closed . Poor show , moonpig, expected better !”

Helpful Report

Posted 10 months ago

“I ordered flowers for a specific day but were sent 3 days early. I believe there was a problem with a promo delivery code which I unticked and believe this also changed drlivery to next day. Fortunaty, there are other companies that supply cards and gifts, which I will give a try.”

Helpful Report

Posted 10 months ago

“Dead and broken buds. Small rose bush that had obviously had other buds cut off. Wilted and loose on its side in the box. Tried twice to download photo but was told it had failed and would I try again. Now so upset about no one excepting responsibility for my dreadful birthday present”

Helpful Report

Posted 10 months ago

“Don't use Moonpig. Service is awful. Card didn't arrive in time and the customer email service took 2 days to reply. Very upset by the whole experience and will NEVER use them again.”

Helpful Report

Posted 10 months ago

“The flowers went to 30 Hill Estate, but because they got no reply, they ended at 87 Hll Estate, thanks for my daughter, she told them where to go. The flowers were awful. Also, my wife is Aelish not what you put on the front. Who the hell is Louise. I,m so not using you again.”

Helpful Report

Posted 10 months ago

“I’m disappointed with Moonpig. My order was delayed by five days, and despite requesting a refund, I’m now being asked to pay an extra fee. The service has been unsatisfactory.”

Helpful Report

Posted 10 months ago

“Printed my card wrong and then refused to refund me for it. Customer service was very dismissive then cut off the chat even though I hadn’t finished speaking to them. Will never use Moonpig again.”

Helpful Report

Posted 10 months ago

“Half dead flowers arrived for my wife's birthday Flowers arrived for my wife's birthday, they were half dead, contacted moonpig, I was offered credit to my account or another bouquet of flowers, I opted for another bouquet, these arrived the next day, also half dead, contacted Moonpig asked for a refund, which they did. Moonpig need to look at their suppliers, as I will not buy flowers from them ever again”

Helpful Report

Posted 10 months ago

“My flowers from my daughter in Australia,arrived squashed with the box not sealed. I hoped they would improve but they did not. Mostly branches and dead flowers. Arrived on Saturday gone by Tuesday. Rubbish”

Helpful Report

Posted 10 months ago

“Order a anniversary card for my mum and dad wedding anniversary and this is wot come in the post not happy with the customer service 😑 will not be ordering anymore 0 out of 0”

Helpful Report

Posted 11 months ago

“3 out 5 cards over 6 months not delivered. Cant keep blaming Royal Mail!! Terrible service”

Helpful Report

Posted 11 months ago

“Ordered card 26th June from Ireland for delivery in UK for 8th July NO CARD ARRIVED!!!! Went on the app live chat and was told the delivery date is only an estimate, how can it take that long to deliver a card???? I could go to the post office and send a card myself to arrive in 3 days! Shocking customer service and won't be using again!!”

Helpful Report

Posted 11 months ago

“Never thought I'd complain about this, but they sent my card too early. I set it for a few days after i ordered it and they sent it straight away, yet one i set to send straight away hasn't arrived. Seriously frustrating and annoying, and what is the point.”

Helpful Report

Posted 11 months ago

“The hand tied bunch was full of flies. I tried several times to contact you but each time the chat ended. You really need to look at your website”

Helpful Report

Posted 11 months ago

“I've just received flowers which were delivered in a VERY badly damaged box. It's obvious someone has tampered with the seal & tried to prise open the box on one side! Maybe your delivery drivers should learn some manners & don't go snooping into boxes of gifts that are intended for other people. Or maybe you should just send flowers out in undamaged boxes. Either way - Moonpig give rubbish customer service. You've ruined what should have been a lovely moment for me.”

Helpful Report

Posted 11 months ago

“I used to use Moonpig all the time and was very happy with them but they’ve really gone downhill recently. The last two orders for the same person didn’t arrive and I gave up trying to send my neighbour a condolence card and flowers. Bad business!”

Helpful Report

Posted 11 months ago

“the card was scheduled to arrive by the 19/6, it is now the 24/6 and still no card. This is not the first time this has happened. Customer service not helpful. Why pay for a service that you at moonpig clearly can not deliver. Very disappointed.”

Helpful Report

Posted 11 months ago

“Wrong persons card sent to me. I ordered a personalised card form y wife's birthday. A special day and moonpig don't give a damn and ruined it!! If I wanted I could have got a card off the shelf. But I wanted to personalise it. And they sent someone else's card to me. Phillip in customer services is useless no help whatsoever. Didn't even attempt to help or even compensate. I ordered early for it to arrive for 20.6.2024. Glad I opened the envelope to check. Avoid unless you want your special person's day messed up by these clowns!!!”

Moonpig.com 1 star review on 19th June 2024

Helpful Report

Posted 11 months ago

“Card did not arrive on time, what’s the point of spending nearly £10 on a card if it can’t even be given to the recipient on their special day. Had to get the kids to make a last minute Father’s Day card.”

Helpful Report

Posted 11 months ago

“I ordered a card 10 days ago and was assured it would arrive via the live chat. NO card poor service”

Helpful Report

Posted 11 months ago

Moonpig.com is rated 1.5 based on 1,285 reviews